I own the following item from Hydros:
Now the problem, a couple of weeks ago my x4 started flashing red & white. It has completely stopped working. I opened a ticket with CoralVue and they stated that the product is out of warranty. They offered to fix it at no cost, except to cover the shipping. A couple of days go by:
"Your unit arrived and was evaluated by the technician. It was not able to be fixed. I have spoken to my supervisor and was told that I can offer you a new X4 with a full warranty at a 10% discount with free shipping."
They gave no reason why it couldn't be fixed. I think it is ridiculous to offer only a 10% discount, the same discount they do for holidays, for replacing their faulty product. They offered to send the faulty x4 back to me for $10 shipping.
This is so disappointing because I like the Hydros products and software. One would think their flagship product would last more than 3 years. I think I am going to either switch to Apex or get out of the hobby, haven't decided yet ... sigh.
- x4
- WaveEngine v2
- xp8 (2 of them)
- x3 (2 of them)
- xs
- All the various sensors
- Dosing Pump
Now the problem, a couple of weeks ago my x4 started flashing red & white. It has completely stopped working. I opened a ticket with CoralVue and they stated that the product is out of warranty. They offered to fix it at no cost, except to cover the shipping. A couple of days go by:
"Your unit arrived and was evaluated by the technician. It was not able to be fixed. I have spoken to my supervisor and was told that I can offer you a new X4 with a full warranty at a 10% discount with free shipping."
They gave no reason why it couldn't be fixed. I think it is ridiculous to offer only a 10% discount, the same discount they do for holidays, for replacing their faulty product. They offered to send the faulty x4 back to me for $10 shipping.
This is so disappointing because I like the Hydros products and software. One would think their flagship product would last more than 3 years. I think I am going to either switch to Apex or get out of the hobby, haven't decided yet ... sigh.