lots of effort went into this dont give up yet keep up the hard work and it will pay off
Thanks for the encouragement. Quick update on the status of the stand that was built incorrectly. First of all, I did not order directly from Custom Aquariums, I ordered through my LFS. From the original quote that was forwarded to me by the LFS owner from CA I wanted 3 changes. I wanted the return bulkheads to be placed as far into the upper corners of the back panel as possible. That was done.
I wanted the stand height to be changed from the standard height to 38”. That was done.
Finally I wanted the stand to be oak with a dark walnut stain instead of Maple painted white. This got lost in translation somewhere.
It sounds like the mixup was between the LFS and CA. Upon speaking with the LFS owner, he cannot find any written documentation that he sent to CA with those changes, but since two of the three were made, it obviously got communicated. He vaguely remembers having a phone conversation with his rep discussing these changes.
So it sounds like what will have to happen now is he is going to order another tank and stand. The stand will be the color/dimensions I want and he is going to order a tank to go on top of the stand I have. I feel bad that he is going to have to do this, but I am impressed that he is stepping up and making things right. I don’t know the timeline on receiving the new stand, but hopefully he can get it somewhat rushed.
Even though what has happened is frustrating, I do want to give a big shout out to Matt at Summit City Corals for stepping up and making it right for me. Since this is not a standard size aquarium I am sure he is taking a financial hit to make this happen. If anyone in the Fort Wayne, IN area wants a tank and stand with these dimensions I think I know where you can get one. ;)