BobFageUK
Community Member
History: I purchased a complete system tank, lights, skimmer - all Red Reef. I was recommended by the local Red Sea Agent and they have been very supportive. I started the tank 11 months ago and now have 29 corals and 10 fish. all is happy except I was over feeding and was instructed to do a couple water changes cut down on the food and reduce the lights half hour each end of the day. OK did all that but when I changed the setting in the app the end of the world happened for me.
Firstly chaps please remember I am wheelchair bound so even the lamps are out of reach as is most of the sump etc.. I manage the best I can, my wife helps but she recently broke her wrist so not as much help now. The fish shop pops in about once every 14 days sometimes more often.
The app just will not work for me. I use an I phone 8 plus and up to date. I log my email address in and my password. Which Red Sea confirm they have access to my light system. They sent me out overnight a new power pack as the left light is not working. I read all the information about removing the battery etc., and even the shop knew about that. They have a spare head to replace if need be. But RedSea thinks it is the power pack which will be replaced later today by the Fish Shop. But we still have this issue of the app. I have uninstalled it a dozen times and reinstalled it. I checked in the cloud and it is not there when I delete it. But every time I try to log on it tells me the information is incorrect. Red sea have passed it to the app people who are in Israel ? but so far they cannot sort it. there suggestion is to use an Android unit... I use Apple and always have for 10 years or more I do not want to buy a new phone and re register.. Anyone have any ideas no matter how strange as long as it is sensible I would like to hear suggestions other than throw it away. I cannot afford to change the lighting. I cannot understood and I enter the correct info to log in and it just will not accept it. Red Sea as I said say the details are correct and they can access it b ut I cannot..HELP please
Firstly chaps please remember I am wheelchair bound so even the lamps are out of reach as is most of the sump etc.. I manage the best I can, my wife helps but she recently broke her wrist so not as much help now. The fish shop pops in about once every 14 days sometimes more often.
The app just will not work for me. I use an I phone 8 plus and up to date. I log my email address in and my password. Which Red Sea confirm they have access to my light system. They sent me out overnight a new power pack as the left light is not working. I read all the information about removing the battery etc., and even the shop knew about that. They have a spare head to replace if need be. But RedSea thinks it is the power pack which will be replaced later today by the Fish Shop. But we still have this issue of the app. I have uninstalled it a dozen times and reinstalled it. I checked in the cloud and it is not there when I delete it. But every time I try to log on it tells me the information is incorrect. Red sea have passed it to the app people who are in Israel ? but so far they cannot sort it. there suggestion is to use an Android unit... I use Apple and always have for 10 years or more I do not want to buy a new phone and re register.. Anyone have any ideas no matter how strange as long as it is sensible I would like to hear suggestions other than throw it away. I cannot afford to change the lighting. I cannot understood and I enter the correct info to log in and it just will not accept it. Red Sea as I said say the details are correct and they can access it b ut I cannot..HELP please
