Where do you shop now?They used to be my go to. IMO, they have changed. I have had issues with 3 orders in a row where fish were either dead or dying. While they do honor their warrantee if you follow their guidelines, I do not like the idea of seemingly playing a numbers game where DOA'S are just a cost of doing business. If I order just enough to get free shipping and have 1 DOA then I will have to pay shipping to get another one. Also, had an issue where 2 of 4 animals where clearly in distress because no heat packs were used in the middle of the winter. My choice was to either try to save the fish, or let them die in order to get my credit. I called LA who basically stated their warranty policy when I explained the situation. Did not appreciate the attitude so now shop elsewhere.
Yeah I have to say the DD section has always been fine and my fish have always been healthy and arrived fine, packed well, and I trust them more than my local stores with respect to disease and handling of my fish. Corals from the DD section also have been pretty decent, although a little pricey.I love liveaquaria! I’ve had to use the guarantee a few times and they’ve always been great to work with. No complaints at all. Two thumbs up!
My order experiences have been fine as well, it's been a few months since I got anything from them though. I've only ordered ORA products or Diver's Den though, maybe that's the difference or maybe I just got luckyI've ordered from them four times, and I have been satisfied each time.
What other vendors do you use?I've had very mixed results and of late too many DOA's. So have switched to other vendors. I do find it interesting how many have had experience using their warranty. If you really want the fish that arrives dead you will have to repay for shipping to get it.