Good news!
Glad this is resolved.
Glad this is resolved.
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Update:
I had sent an email with these pictures to the tank builder, leaving it open ended as to what we should do moving forward and the response was good and straight to the point.
tl;dr: They offered to rebuild the tank from scratch. No haggling or offering of a discount. They simply owned up to the quality issue and offered to rebuild the entire tank. I think this was the best outcome I could expect of this situation. Do I have to pay out of pocket to send in my overflow box again and wait a while for this new tank to be built? Yes. But I can't expect them to pay for all of this as they are already eating up the material and labor cost of rebuilding it.
Hope the second tank is as good as their reputation! Will post a pic of the new tank once it arrives~
Since they gave you the best possible response, perhaps you can tell us which company it is now.
Triumphant! I would not have accepted the work on the first one for a custom tank.Update:
I had sent an email with these pictures to the tank builder, leaving it open ended as to what we should do moving forward and the response was good and straight to the point.
tl;dr: They offered to rebuild the tank from scratch. No haggling or offering of a discount. They simply owned up to the quality issue and offered to rebuild the entire tank. I think this was the best outcome I could expect of this situation. Do I have to pay out of pocket to send in my overflow box again and wait a while for this new tank to be built? Yes. But I can't expect them to pay for all of this as they are already eating up the material and labor cost of rebuilding it.
Hope the second tank is as good as their reputation! Will post a pic of the new tank once it arrives~
Update:
I had sent an email with these pictures to the tank builder, leaving it open ended as to what we should do moving forward and the response was good and straight to the point.
tl;dr: They offered to rebuild the tank from scratch. No haggling or offering of a discount. They simply owned up to the quality issue and offered to rebuild the entire tank. I think this was the best outcome I could expect of this situation. Do I have to pay out of pocket to send in my overflow box again and wait a while for this new tank to be built? Yes. But I can't expect them to pay for all of this as they are already eating up the material and labor cost of rebuilding it.
Hope the second tank is as good as their reputation! Will post a pic of the new tank once it arrives~
Well if your happy with the outcome thats all that matters. Personally I would not have cut out the overflow if it was siliconed in, swapping out pluming is one thing but tearing out part of the tank and shipping back at your cost is petty. If you get sliced with a razor. will you get Workmens comp?Unacceptable. What kind of quality control they employ is beyond me,,,,,, NEW replacement without defects.
Update:
I had sent an email with these pictures to the tank builder, leaving it open ended as to what we should do moving forward and the response was good and straight to the point.
tl;dr: They offered to rebuild the tank from scratch. No haggling or offering of a discount. They simply owned up to the quality issue and offered to rebuild the entire tank. I think this was the best outcome I could expect of this situation. Do I have to pay out of pocket to send in my overflow box again and wait a while for this new tank to be built? Yes. But I can't expect them to pay for all of this as they are already eating up the material and labor cost of rebuilding it.
Hope the second tank is as good as their reputation! Will post a pic of the new tank once it arrives~
To clarify, I had my own overflow I wanted to install. So that meant that they needed it to cut out the right holes to fit it. There was no nearing of silicone.Well if your happy with the outcome thats all that matters. Personally I would not have cut out the overflow if it was siliconed in, swapping out pluming is one thing but tearing out part of the tank and shipping back at your cost is petty. If you get sliced with a razor. will you get Workmens comp?
BTY I am considering a custom 120 from A WELL KNOWN builder .....if this is his work I will NOT place that order!.......I seen another here that was sub par, but this one has way too many defects to try to get away with.