- Joined
- Jun 28, 2019
- Messages
- 31
- Reaction score
- 36
I want to give a shout out to Kessil for their great customer service and hopefully help anyone else that may experience the same thing.
I purchased an A360X and WiFi Dongle that I just received yesterday. I was very excited. I got it all hooked up, watched multiple YouTube videos, and read through their instructions. I followed everything I had just watched and read but I could not get it to work. When I would try to connect to the dongle the app would tell me it failed but then the dongle light would turn blue like it was supposed to. When this happened if I went into my phone settings under WiFi it showed that i was connected to the dongle but the app did not recognize the dongle. After attempting to reset and try again multiple times I gave up and called Kessil.
Come to find out something in the new IOS software versions 13 and up has made the initial dongle setup get confused sometimes. Kessil helped walk me through these steps to fix the problem and it has worked flawlessly since. So if you experience the same thing try these steps it should get you up and going.
- Go into the WiFi settings on your mobile device and forget the network for the Kessil Dongle that you are connected to
- Delete the Kessil App from the your mobile device
- Turn mobile device off
- Hold the reset button on the dongle down for 10 seconds until the red light flashes rapidly
- Unplug the dongle from the A360X
- Plug the dongle back into the A360X
- Power up the mobile Device
- Download the App again
- Follow the initial setup instructions and it should be good to go
Thank you Kessil for answering the phone without me even having to wait on hold at all and guiding me through my very first reef aquarium light experience!!!
I purchased an A360X and WiFi Dongle that I just received yesterday. I was very excited. I got it all hooked up, watched multiple YouTube videos, and read through their instructions. I followed everything I had just watched and read but I could not get it to work. When I would try to connect to the dongle the app would tell me it failed but then the dongle light would turn blue like it was supposed to. When this happened if I went into my phone settings under WiFi it showed that i was connected to the dongle but the app did not recognize the dongle. After attempting to reset and try again multiple times I gave up and called Kessil.
Come to find out something in the new IOS software versions 13 and up has made the initial dongle setup get confused sometimes. Kessil helped walk me through these steps to fix the problem and it has worked flawlessly since. So if you experience the same thing try these steps it should get you up and going.
- Go into the WiFi settings on your mobile device and forget the network for the Kessil Dongle that you are connected to
- Delete the Kessil App from the your mobile device
- Turn mobile device off
- Hold the reset button on the dongle down for 10 seconds until the red light flashes rapidly
- Unplug the dongle from the A360X
- Plug the dongle back into the A360X
- Power up the mobile Device
- Download the App again
- Follow the initial setup instructions and it should be good to go
Thank you Kessil for answering the phone without me even having to wait on hold at all and guiding me through my very first reef aquarium light experience!!!