I bought from this company in the 1990s when it was called flying fish express. I bought from this company until recently when it was owned by doctor Forrester and Smith. Now the company has no working telephone number???? I placed an order a week ago and was ghosted. I sent an email asking them to cancel the order two days ago and still haven’t heard anything what’s going on?
Live aquaria ghosted me
- Thread starter mrnicebug
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SaltyBear
Community Member
Same happened. Order two weeks ago.
Got an email stating a delay because of hurricane. Tried to call on website number and states disconnected. Then get a message order cancelled.
Got an email stating a delay because of hurricane. Tried to call on website number and states disconnected. Then get a message order cancelled.
Dread Pirate Dave
Valuable Member
The one time I wanted to buy from them I gave up because they never replied or answered their phones. I'm at most a couple of hours away and rather than have overnight delivery I just wanted to drive up, get my fish and drive home. Overnight delivery would have been more stressful I think. I just wish other sites would have the same livestock information these guys have on their site. I'd be visiting their site less often then. lol
mrnicebug
Community Member
Perhaps they are going away????
OzarksReef
Active Member
Same for me - their service used to be very customer focused but their phone is not in service and the chat support is available for 8-4 CST. They cannot provide any insight into order delays. Also cannot cancel an order - they have to send in a “request” which only starts the whole cycle of waiting for a response over again.
Such a shame - a once great company that set the standard in the industry.
Such a shame - a once great company that set the standard in the industry.
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