Maxspect support is not good

[ruth howard]

Hello, I bought an xf150 gyre a couple of years ago. Anyway, the motor gave out a few weeks ago (I think the power cord cracked. I cleaned it really well, but still got the red flashing light of death). I registered an account on their website. Their website wouldn't accept the serial number or let me upload a picture. 8 days later, I get a return email stating that they closed my claim. What? I didn't get any more info or any response at all. They didn't even tell me where I could purchase a new motor (every online site states they are out of the motors). These gyres are not cheap, but I wasn't asking for a new gyre. I just wanted some help.

 

[BoomCorals]

The xf250 motor block will work. https://www.coralvue.com/maxspect-gyre-motor-block

 

[ruth howard]

The xf250 motor block will work. https://www.coralvue.com/maxspect-gyre-motor-block

Thanks for the response. Unfortunately, they have been out of stock of the xf250/150 for a few weeks, but it looks like they have them now. Coralvue was the first place I checked after my gyre quit. I finally just bought the IceCap 3k. So far so good with the icecap.