- Joined
- Jul 18, 2019
- Messages
- 72
- Reaction score
- 71
All of your concerns were directly communicated to the CEO via phone. He tried to use the explanation that any communication on their part could be used by competitors so was better to keep quiet. He insinuated that they were concerned that they had already been sabotaged by a competitor.
Just about all of us that have owned them have had issues that have yet to be resolved even after almost 3 months. I returned mine and sadly, suggest anyone else get their money back while they can.
If it turns out they actually are able to fix their issues or sell to another company I will be a potential customer because when it works, it's a great tool.
Sounds more like they are being sabotaged by their selves. If this is going to be the culture of their company, then anyone that purchases from them is going to constantly have to worry about things that might go wrong in the future where the company just goes into hush mode and you’ll never know when/if things will be resolved.
Seems like this company is more interested with protecting their patents than they are with providing service to their customers.