Mobius/Radion Schedule Glitch

[blaxsun]

Has anyone else experienced schedule glitches with the Mobius app? This morning I awoke to find all (3) of my Radion G5s off - when they should've been on and following the schedule I implemented (and have been using for months). Rebooting my iPhone, Mobius and even the lights did absolutely nothing. Everything was working fine just over 8 hours ago. Re-configuring the Radions with a saved template didn't work, either - all the lights were using settings from the previous interval, ie: @8am the Radions were using the @7am schedule instead of @8am.

Fortunately I had the configuration backed up and I was able to restore it from that, and I think things are back to normal. Under troubleshooting I found that the lights all had clock errors (12/8/13, respectively) - which is apparently normal unless it increases (I'll keep watching and check back later today). This is the first time in a year of using the Radions and Mobius that I've seen something like this happen.

 

[Gho5t]

Wonder if the mxm would correct the problem in möbius app

I'm thinking the same thing. If the Apex controlled the time and the schedule via the MXM, then theoretically that would resolve the issue. What I don't know is if the MXM actively controls the gear, or is it more like Mobius where it just sends the schedule to the gear when updated. If it's the later, then I would assume it would still have the issue.

 

[GSPClown94]

Once in a while I would have issues getting everything to connect at once but the clock issue was rampant.

My G5s upgraded to G6s had far more problems than the G6s themselves.

You know it’s a known issue when there is a literally a menu section titled Clock Issues or whatever it is called. It will tell you how many times the clock has gone out of sync

Oh they are definitely aware but they don't seem to think it's even an issue. This is a response I got from the Mobius support team regarding clock issues, "Clock errors on devices are completely normal". What a joke.

 

[Crabby48]

I'm thinking the same thing. If the Apex controlled the time and the schedule via the MXM, then theoretically that would resolve the issue. What I don't know is if the MXM actively controls the gear, or is it more like Mobius where it just sends the schedule to the gear when updated. If it's the later, then I would assume it would still have the issue.

The little I read it seems to be linked to möbius still but not sure. If that’s the case then I think problems will still be there and why I haven’t spent the money.

 

[oc.reefer]

hey guys, has anyone found a solution? My G6 XR30 Pro’s have been going off schedule everyday. I updated the time zone in the app but the time changes itself randomly. It’s so frustrating.

 

[GSPClown94]

hey guys, has anyone found a solution? My G6 XR30 Pro’s have been going off schedule everyday. I updated the time zone in the app but the time changes itself randomly. It’s so frustrating.

Unfortunately the only solution is to get lights made by a different manufacturer. Ecotech/Aperture isn’t interested in fixing the problem, they don’t even acknowledge it is a problem.