MP40 WQD controller problem ecosmart live

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I have a new Mp40 wqd. Ecosmart live discovers the device, but is unable to control it.

"RF Status Disabled"

the "W" is white on the controller.

I've tried a factory reset, but when I try to add the device, ecosmart live just times out when discovering after a factory reset. Appears to be a wireless chip problem, however the wireless chip is seated properly when the box is opened. No other trouble shooting applied. Could I have a faulty controller?

upload_2017-9-13_0-18-4.png
 

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