I got 2 MP40Q and a MP10Q. The dry sides have been a trouble.
The third one on one 40 is finally stable and whisper quiet. However the other one started to go noisy over the last couple weeks and getting worse.
All of this is normal unfortunately. What seems to have changed is the customer service.
Previously I would be asked for a video, proof of purchase and s/n of the item. Now they want me to ship the entire 2nd unit back to ecotech. Is this a recent change? With all these problems I did not buy a spare. What would be a reasonable way to go through this short of purchasing an entire new unit?
The third one on one 40 is finally stable and whisper quiet. However the other one started to go noisy over the last couple weeks and getting worse.
All of this is normal unfortunately. What seems to have changed is the customer service.
Previously I would be asked for a video, proof of purchase and s/n of the item. Now they want me to ship the entire 2nd unit back to ecotech. Is this a recent change? With all these problems I did not buy a spare. What would be a reasonable way to go through this short of purchasing an entire new unit?