jumplittlechloe
Community Member
- Joined
- Feb 10, 2013
- Messages
- 97
- Reaction score
- 45
Just wanted to give a shout-out to AquaSD (esp. Ramon) for my last order!
So here is the story, I saw a really nice looking clam on the AquaSD sale thread and I placed an order for it to ship Wednesday and arrive Thursday in GA. I checked the delivery status on Thursday morning and saw the fight was late. I called UPS for help, they were not helpful, to get more information on the package. They told me it was a late flight and it would be available for pickup at a drop-off center about 40min from my house. I went to pick up the order around 2:30 and was told that the order was not there and it was in Atlanta and could not be picked up until Friday morning. I went home contacted UPS and called AquaSD. UPS was horrible, but Ramon was very nice and went out of his way to try to help me locate the package. I did try to go back out to the drop-off center later that night and they told me the package was at the drop-off center since 2:00 that day and that now the package was loaded onto a transfer truck that could not be unloaded until tomorrow! I went home and thought my package was toast and there was no way my items would make it through the night.
On Friday I got a call around 2:30pm from the drop-off center that my package had been located and was available for pickup. It had been snowing all day in GA and there was about 5 inches of snowfall by the time I made it back to the drop-off center. I thought there is no way anything is alive. I walked in and got even more irritated when I saw the package and the this side up sticker was upside down. I got home opened the package which was packaged with insulating foam, packing peanuts and heat packs. The heat packs still had a little heat to the touch. Once I got the bags out I looked and to my surprise my clam was alive and I had a freebie in the bag!
Very pleased with my order and the service!
So here is the story, I saw a really nice looking clam on the AquaSD sale thread and I placed an order for it to ship Wednesday and arrive Thursday in GA. I checked the delivery status on Thursday morning and saw the fight was late. I called UPS for help, they were not helpful, to get more information on the package. They told me it was a late flight and it would be available for pickup at a drop-off center about 40min from my house. I went to pick up the order around 2:30 and was told that the order was not there and it was in Atlanta and could not be picked up until Friday morning. I went home contacted UPS and called AquaSD. UPS was horrible, but Ramon was very nice and went out of his way to try to help me locate the package. I did try to go back out to the drop-off center later that night and they told me the package was at the drop-off center since 2:00 that day and that now the package was loaded onto a transfer truck that could not be unloaded until tomorrow! I went home and thought my package was toast and there was no way my items would make it through the night.
On Friday I got a call around 2:30pm from the drop-off center that my package had been located and was available for pickup. It had been snowing all day in GA and there was about 5 inches of snowfall by the time I made it back to the drop-off center. I thought there is no way anything is alive. I walked in and got even more irritated when I saw the package and the this side up sticker was upside down. I got home opened the package which was packaged with insulating foam, packing peanuts and heat packs. The heat packs still had a little heat to the touch. Once I got the bags out I looked and to my surprise my clam was alive and I had a freebie in the bag!
Very pleased with my order and the service!
