My two month old Maxspect Gyre xf350 has already stopped working

[ImNemo]

Came home today and there was no flow in my tank. Took out the Gyre and the magnet and inside of the motor looked worn out. This was bought brand new two months ago. I was really loving the flow this put out compared to my MP40's but I'm not sure I can have confidence in this Gyre now. Can anyone tell what happened by these pictures?

 

[csmaxspect]

Hi, thanks for your support. Do you mind helping to provide us the serial number on the box?
For this issue, please head over to www.coralvue.com/support and submit a ticket. One of the reps there will be able to help you.
CoralVue Support Portal

 

[ReefRondo]

I had this with an old 250. Looked exactly like this actually.

 

[BayouReefer]

Wow reported a problem with a gyre pump on this forum and a CS rep responded with a solution I’m impressed. I have 2 gyre 350’s in my tank for about 8 months now with no issues at all. Now I feel even better about my purchase!

 

[ReefRondo]

I’ve been running the new 350’s for 6 months or so with zero problems.

 

[charlie28]

When I purchased 2 of my 330's along with the icv6 wireless module this past june, the icv6 failed on me after 2 months. Carlos from coral vue assited me on trouble shooting but ended up sending my a new icv6. Therafter my controller that ran the pumps ended up failing on me as well about a month after so about the 3 month mark, again Carlos ended up helping my out and sent me another module. Although the 2 330's are now working with issues, since then Iv switched to 2 mp40's as my main and relocated the 330's to the back, so far so good. If these fail on me again after the warranty period, I dont think id attempt to have it repaired on m dime or purchase replacements. Hopefully theyll run a few years to say the least I got my money's worth. Another reason I made the switched to the mp40's, the gyres is seemingly put as a "sheet" of water. In my tank I needed a spread of flow, the gyres seem to miss my corals, so Id either have to lower the gyres for adequate flow for corals that would take away the surface agitation. Its a great concept but I just wasnt to fond of the flow pattern even with the adjustabiity.

 

[csmaxspect]

When I purchased 2 of my 330's along with the icv6 wireless module this past june, the icv6 failed on me after 2 months. Carlos from coral vue assited me on trouble shooting but ended up sending my a new icv6. Therafter my controller that ran the pumps ended up failing on me as well about a month after so about the 3 month mark, again Carlos ended up helping my out and sent me another module. Although the 2 330's are now working with issues, since then Iv switched to 2 mp40's as my main and relocated the 330's to the back, so far so good. If these fail on me again after the warranty period, I dont think id attempt to have it repaired on m dime or purchase replacements. Hopefully theyll run a few years to say the least I got my money's worth. Another reason I made the switched to the mp40's, the gyres is seemingly put as a "sheet" of water. In my tank I needed a spread of flow, the gyres seem to miss my corals, so Id either have to lower the gyres for adequate flow for corals that would take away the surface agitation. Its a great concept but I just wasnt to fond of the flow pattern even with the adjustabiity.

Thanks for your support. As you know, the cage openning direction is adjustable, please kindly make a little adjustment on the cage openning directions, and see if it could reduce the surface agitation. And comparing to the Propeller Nozzle Technology(Mp40), Cross Flow Technology(Gyres) has below advantages:
① Virtually no dead spots.
② Evenly distributed flow rate throughout the entire aquarium.
③ Water bounces back from the other side to create a full circulation.ie.generating "gyre flows".

 

[ImNemo]

Looks like I was still in the Amazon return window. Sent them back as I couldn't go without flow in my sps tank. Thanks anyway.

 

[BraddB]

I've had my xf350 for right around 6 months and mine stops working after about 10 minutes. I take it out of the tank and get it working again only to have it happen all over again. I am really disappointed, especially after spending $360 on this.

 

[csmaxspect]

I've had my xf350 for right around 6 months and mine stops working after about 10 minutes. I take it out of the tank and get it working again only to have it happen all over again. I am really disappointed, especially after spending $360 on this.

Hi, regarding this issue, first of all, may we know if you have selected the correct pump model or not before running the pumps? The methods of selecting pump models are as follows:

If you do select the correct pump models but issue remains, do you mind swapping Pump A and Pump B, and see if the issue is in pump motor? Or in the controller channel?

 

[BraddB]

Hi, regarding this issue, first of all, may we know if you have selected the correct pump model or not before running the pumps? The methods of selecting pump models are as follows:

If you do select the correct pump models but issue remains, do you mind swapping Pump A and Pump B, and see if the issue is in pump motor? Or in the controller channel?

The correct pump is already selected, and I only have the one Gyre.

 

[csmaxspect]

The correct pump is already selected, and I only have the one Gyre.

Hi, if this is the issue, please kindly have a disassembly and reassembly of the pump motor, and see if there's anything stuck in between:

Afterservice

Shared with Dropbox

www.dropbox.com

 

[BraddB]

I have done this time after time. There is nothing stuck in it anywhere. All I want is for my expensive Gyre to work properly. I love these, but paying $360 for this to happen is a little frustrating.

 

[csmaxspect]

I have done this time after time. There is nothing stuck in it anywhere. All I want is for my expensive Gyre to work properly. I love these, but paying $360 for this to happen is a little frustrating.

Hi, if you are pretty sure it is hardware issue, please kindly feel free to head over to www.coralvue.com/support and submit a ticket. One of the reps there will be able to help you. Thanks

 

[Barks]

Came home today and there was no flow in my tank. Took out the Gyre and the magnet and inside of the motor looked worn out. This was bought brand new two months ago. I was really loving the flow this put out compared to my MP40's but I'm not sure I can have confidence in this Gyre now. Can anyone tell what happened by these pictures?

Exactly the same thing happened to one of mine.

 

[Winnie-Maxspect]

Exactly the same thing happened to one of mine.

Hi, may we know what your problem is?

 

[Barks]

Hi, may we know what your problem is?

Sure. Same as op.

 

[csmaxspect]

Sure. Same as op.

Hi, thanks for the photoes, it looks like hardware issue. For this issue, please head over to www.coralvue.com/support and submit a ticket. One of the reps there will be able to help you.
CoralVue Support Portal

 

[Barks]

Hi

Hi, thanks for the photoes, it looks like hardware issue. For this issue, please head over to www.coralvue.com/support and submit a ticket. One of the reps there will be able to help you.
CoralVue Support Portal

Hi.
Ok thanks. Ill try it but i doubt they will send me a new motor and impeller.
Cheers

 

[SeeFu]

I was told there was a bad batch of parts that came. Coralvue has been great with providing me parts to replace.