Hey all, I have an open ticket with Neptune and am awaiting a response. Since everything on my Neptune Apex with my two energy bars is down I had to reroute pumps and anything essential to regular power.
My Neptune Apex is suddenly giving me an error 200 when I can logon; however most of the time I cannot logon, even with my known password. I am accessing this directly to the IP address, which I can get to (ping response). At the time it happened I was simply looking at one of my graphs. Everything shutdown (I still have status lights on the Apex), and only 1 port on one energy bar is powered and 2 on the other. I have rebooted it, completely pulled power to it. The only recent event that I had was that I updated the firmware 5 hours prior. It worked completely fine after the update... until now.
As an aside I have already attempted to look up that error with very little success. Most responses have been reboot the Apex.
Any help appreciated. At this point I am at the mercy of Neptune Support's response time...
My Neptune Apex is suddenly giving me an error 200 when I can logon; however most of the time I cannot logon, even with my known password. I am accessing this directly to the IP address, which I can get to (ping response). At the time it happened I was simply looking at one of my graphs. Everything shutdown (I still have status lights on the Apex), and only 1 port on one energy bar is powered and 2 on the other. I have rebooted it, completely pulled power to it. The only recent event that I had was that I updated the firmware 5 hours prior. It worked completely fine after the update... until now.
As an aside I have already attempted to look up that error with very little success. Most responses have been reboot the Apex.
Any help appreciated. At this point I am at the mercy of Neptune Support's response time...