Neptune Apex Alarm Log and Notifications Issues

[nhbegli]

Hello everyone, I have Neptune Apex systems for each of my tanks. They use the same exact codes and alarms and warnings for different parameters in the tank except only one system keeps an alarm log and sends email and Neptune App notifications, and the other has no log, no notifications, and only displays ranges being off in the app itself. Nowhere in the Neptune forum has solutions for similar problems like this or threads with this exact issue, so I am looking for any solutions to this problem. Here are the Advanced codes I am using:

 

[Gumbies R Us]

Have you tried resetting the apex? What about re-syncing it with your phone? Would that potentially fix it?

 

[nhbegli]

Have you tried resetting the apex? What about re-syncing it with your phone? Would that potentially fix it?

Getting back to this late but I can try