Neptune Systems: 0% APR Financing for a Limited Time!
Pay over 3, 6, or 12 months with rates from 0%-30% APR!
Pay over 3, 6, or 12 months with rates from 0%-30% APR!
Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
I'm not sure what it is but the customer service guy was rude As hell and basically didn't want to rectify the situation. The missing light stand parts and The missing contrler And after $1500 order And $70 on 2 day shipping he more or less told me to kick rocks !! And then said he would sell me the controller that was supposed to be in the box for an additional $99. what the heck !? Bulk reef supply would never treat people this way. If marine depot wants and needs customers maybe they should take care of the ones giving them a chance and not treat them Like low lifes.Seems like an inventory reduction move... must be a slump in sales due to all the compeditors controllers and being overpriced
Edit and by overpriced i mean the apex itself not a remark against marinedepot
If you are having a problem with them and not getting what you ordered you could always work through your credit card company or paypal.I'm not sure what it is but the customer service guy was rude As hell and basically didn't want to rectify the situation. The missing light stand parts and The missing contrler And after $1500 order And $70 on 2 day shipping he more or less told me to kick rocks !! And then said he would sell me the controller that was supposed to be in the box for an additional $99. what the heck !? Bulk reef supply would never treat people this way. If marine depot wants and needs customers maybe they should take care of the ones giving them a chance and not treat them Like low lifes.
Don't do it !! I placed a $1500 order And paid to have it express shipped in 2 days and didn't show up for 5. I was missing parts for my light kit and they sent me the wrong apex kit and was very rude and nasty to me. Still never offered anything to rectify the situation. And basically acted liked i was incompantant and second class. Save yourself the trouble...GO TO BULK REEF SUPPLY !! THEY WILL treat you right.
Aside from the bad experience. Financing aquarium supply? You guys are sick!!! If you can afford something in a hobbie, you should probably lose or find a different hobby. Credit for the most part is to buy stuff you don't have. For real estate it's worth the risk. Next thing you'll see is lay a way on zenias.
Aside from the bad experience. Financing aquarium supply? You guys are sick!!! If you can afford something in a hobbie, you should probably lose or find a different hobby. Credit for the most part is to buy stuff you don't have. For real estate it's worth the risk. Next thing you'll see is lay a way on zenias.
@BIGGINAPK i don’t know what happened the first time around u ordered but if it was me and Jeff reached out like he did here I would give them a second chance or at least explain to him what happened it might even work out in your favorThank you for your post. I am sorry we made you feel this way. I am not yet familiar with what occurred but I'd like to hear what went down so I can speak with the team about it. If you're up for that, please call me or send me an email at your convenience. We never want to make anyone unhappy. Knowing every member of the Marine Depot support staff personally it is shocking to hear you say you were treated rudely or nasty. We can review our past communications if you are able to supply me with your order number. We lost your trust after whatever went down and that pains me to hear. I would like to understand what happened so we do not repeat the same mistakes.
Thank you,
Jeff Johnston
714-385-0080 x688
[email protected]
Seems like an inventory reduction move... must be a slump in sales due to all the compeditors controllers and being overpriced
Thanks for your help in straightening out this mess!! It was a pleasure speaking with you and inthank you for your time and understanding.Thank you for your post. I am sorry we made you feel this way. I am not yet familiar with what occurred but I'd like to hear what went down so I can speak with the team about it. If you're up for that, please call me or send me an email at your convenience. We never want to make anyone unhappy. Knowing every member of the Marine Depot support staff personally it is shocking to hear you say you were treated rudely or nasty. We can review our past communications if you are able to supply me with your order number. We lost your trust after whatever went down and that pains me to hear. I would like to understand what happened so we do not repeat the same mistakes.
Thank you,
Jeff Johnston
714-385-0080 x688
[email protected]