Well my Trident finally took a dump and I am now waiting for my replacement to arrive. Below is a dairy of my issues over a 10 day period (the time it took Neptune to issue me an RMA). Maybe this info can help someone else.
I have been running my Trident since Aug. flawlessly until 2/8/2020. On that day it gave error on test A at 617am, when I woke up that morning I started trouble shooting it. I checked reagents, then reset the trident, after that it gave a "no sample error" even though it was filling the vial with water as I was watching it. I checked the sample line, disconnected it from the trident and blew canned air threw it. Everything was clean and clear. Yet I still had the error until 14:31 when the error cleared out of the blue and for no reason.
On 2/9/20 at 19:52 I ran a calibration on the trident, after that I ran a combined test and the ALK jumped way higher than it should have. It was 8.45 before cal. and 8.73 after. So me thinking it was high I stopped manually dosing to let it drop down to my target of 8.4-8.5.
Then on 2/11/2020 at 00:00 I got another error "reagent A" So in the morning before 06:00 I checked the reagent which still had more than 1/3 left, but I changed it anyways and reset reagent A and the error was cleared.
On 2/15/2020 at 00:19 ALK was at 8.5 but then at 06:19 for some unknown reason it dropped to 8.21 (it never drops like that at night). When I woke up that morning I manually dosed to get back to 8.5 thinking it was low for some reason and it was back to 8.43 by the test at 12:24. Then all of a sudden it just kept climbing even though I was not dosing. On 2/15 18:19 it was 8.67, 2/16 00:19 it was 8.87, 2/16 06:10 it was still 8.87, then it started going down until 2/17 at 06:10 when it all of a sudden went back up to 8.76 from the prior test of 8.69. There was no way my tank wasn't consuming ALK even though for days it was over 8.6.
On 2/17/2020 at 12:40 I got the "error on test A" again. I let it be and did nothing while I replied to emails from my previous help ticket. I got no replies and at 18:00 the error cleared during its scheduled test. The test results at 18:21 showed my ALK was way low at 7.82 which made sense to me since I haven't been dosing because it was reporting high on all prior days. So I thought is must be working now and I need to dose. I dosed enough ALK that should have gotten me to 8.5, I then waited until 19:52 (1.5hrs after I dosed) and ran the ALK test again which resulted in 7.78. NO way I dosed 130ML and it went down..... Then guess what, now it says "no water sample" once again even though it has a sample. I power cycled the unit and videoed it pulling samples yet it still showing no sample. Also I have noticed the light on the front is now Purple instead of red or blue.
From then on it never ran another test as it was stuck on the error "no water sample". No matter what I did this error would not go away and it would not run any of the 3 tests.
On 2/18/20 Neptune asked me to pay a deposit to process the cross ship RMA which I did that same day.
On 2/19/20 Neptune sent me an email stating "We shipped a replacement Trident to you"
On 2/24/20 (5 days later) I still had no tracking so I emailed them again they replied Apologizing and stated it would ship that day.
On 3/2/20 The replacement is out for delivery. Almost a month since the unit started failing. I hope this one will last longer than 6 months...
Lately I have read a few posts about no sample / priming issues so I hope this thread can be useful to someone as that is my only reason for posting this. Neptune has taken care of me although a lot slower than I had hoped but I will live. I will keep everyone posted once I get home and set up the replacement unit.
I have been running my Trident since Aug. flawlessly until 2/8/2020. On that day it gave error on test A at 617am, when I woke up that morning I started trouble shooting it. I checked reagents, then reset the trident, after that it gave a "no sample error" even though it was filling the vial with water as I was watching it. I checked the sample line, disconnected it from the trident and blew canned air threw it. Everything was clean and clear. Yet I still had the error until 14:31 when the error cleared out of the blue and for no reason.
On 2/9/20 at 19:52 I ran a calibration on the trident, after that I ran a combined test and the ALK jumped way higher than it should have. It was 8.45 before cal. and 8.73 after. So me thinking it was high I stopped manually dosing to let it drop down to my target of 8.4-8.5.
Then on 2/11/2020 at 00:00 I got another error "reagent A" So in the morning before 06:00 I checked the reagent which still had more than 1/3 left, but I changed it anyways and reset reagent A and the error was cleared.
On 2/15/2020 at 00:19 ALK was at 8.5 but then at 06:19 for some unknown reason it dropped to 8.21 (it never drops like that at night). When I woke up that morning I manually dosed to get back to 8.5 thinking it was low for some reason and it was back to 8.43 by the test at 12:24. Then all of a sudden it just kept climbing even though I was not dosing. On 2/15 18:19 it was 8.67, 2/16 00:19 it was 8.87, 2/16 06:10 it was still 8.87, then it started going down until 2/17 at 06:10 when it all of a sudden went back up to 8.76 from the prior test of 8.69. There was no way my tank wasn't consuming ALK even though for days it was over 8.6.
On 2/17/2020 at 12:40 I got the "error on test A" again. I let it be and did nothing while I replied to emails from my previous help ticket. I got no replies and at 18:00 the error cleared during its scheduled test. The test results at 18:21 showed my ALK was way low at 7.82 which made sense to me since I haven't been dosing because it was reporting high on all prior days. So I thought is must be working now and I need to dose. I dosed enough ALK that should have gotten me to 8.5, I then waited until 19:52 (1.5hrs after I dosed) and ran the ALK test again which resulted in 7.78. NO way I dosed 130ML and it went down..... Then guess what, now it says "no water sample" once again even though it has a sample. I power cycled the unit and videoed it pulling samples yet it still showing no sample. Also I have noticed the light on the front is now Purple instead of red or blue.
From then on it never ran another test as it was stuck on the error "no water sample". No matter what I did this error would not go away and it would not run any of the 3 tests.
On 2/18/20 Neptune asked me to pay a deposit to process the cross ship RMA which I did that same day.
On 2/19/20 Neptune sent me an email stating "We shipped a replacement Trident to you"
On 2/24/20 (5 days later) I still had no tracking so I emailed them again they replied Apologizing and stated it would ship that day.
On 3/2/20 The replacement is out for delivery. Almost a month since the unit started failing. I hope this one will last longer than 6 months...
Lately I have read a few posts about no sample / priming issues so I hope this thread can be useful to someone as that is my only reason for posting this. Neptune has taken care of me although a lot slower than I had hoped but I will live. I will keep everyone posted once I get home and set up the replacement unit.