Neptune WAV running in reverse - No idea why

[DrewFish]

It does not happen all of the time, but every once in a while my WAV runs in reverse. It makes a buzzing sound when it does so. Here is a video and a screenshot of my settings. Any ideas why and how to stop it?

 

[SuncrestReef]

This is the first I've ever heard of a WAV running in reverse. I did a quick search on the Neptune Forums and found this thread: https://forum.neptunesystems.com/showthread.php?13378-WAV-running-in-Reverse

It mentions checking the WAV software version. Which model of Apex do you have, and is everything on the latest firmware?

 

[DrewFish]

This is the first I've ever heard of a WAV running in reverse. I did a quick search on the Neptune Forums and found this thread: https://forum.neptunesystems.com/showthread.php?13378-WAV-running-in-Reverse

It mentions checking the WAV software version. Which model of Apex do you have, and is everything on the latest firmware?

I saw that thread as well. It is the Neptune EL, purchased about a month ago. And yes all of the firmware should be up to date.

 

[SuncrestReef]

I saw that thread as well. It is the Neptune EL, purchased about a month ago. And yes all of the firmware should be up to date.

I would first try forcing a software update to the WAV even if it reports running the latest:

If that doesn't solve it, I'd open a ticket with Neptune Support: http://support.neptunesystems.com/support/login

 

[ReeferWarrant]

I had this issue with some Hydor Koralia's, not sure if it would be related but if the impeller is damaged or in my case I used vinegar to clean them it caused the magnet to swell creating the grinding noise. Not sure how it affected the polarity of the magnet but I believe it too was the cause for mine running in reverse. Lucky for me I learned on some cheap powerheads and Hydor gave me brand new ones as a replacement even though it was 100% my fault.

Long story short, check for damage and hopefully you are using citric acid for cleaning.

 

[DrewFish]

Thanks guys.

 

[DrewFish]

I had this issue with some Hydor Koralia's, not sure if it would be related but if the impeller is damaged or in my case I used vinegar to clean them it caused the magnet to swell creating the grinding noise. Not sure how it affected the polarity of the magnet but I believe it too was the cause for mine running in reverse. Lucky for me I learned on some cheap powerheads and Hydor gave me brand new ones as a replacement even though it was 100% my fault.

Long story short, check for damage and hopefully you are using citric acid for cleaning.

I will check for damage, but the entire system is a month old, so there is zero coraline or other algae. It has never been cleaned since there is nothing yet to clean!

It is still cycling.

 

[DrewFish]

I would first try forcing a software update to the WAV even if it reports running the latest:

If that doesn't solve it, I'd open a ticket with Neptune Support: http://support.neptunesystems.com/support/login

Ok I just force updated the firmware, we will see if it helps.

 

[DrewFish]

I would first try forcing a software update to the WAV even if it reports running the latest:

If that doesn't solve it, I'd open a ticket with Neptune Support: http://support.neptunesystems.com/support/login

Nope, sitting here eating dinner and it is running in reverse again. Very strange! I will open a ticket with Apex.

 

[DeputyDog95]

Can you intentionally run a WAV in reverse? For example... To create a push/pull circular thing in a peninsula tank?