I have to apologize to everyone due the fact that there has been lack of communications from my end.
This was a side hobby thing that took off much faster than what I had anticipated . I was a 1 man show. and honestly I couldn’t get any help for such purpose except for labor as all the technical knowledge was with me that I needed to administer myself.
Now I have a team. Team of packers, helpers, email answerers. phone call takers.. Still evolving as business grows.
As you know I am very easy to give refunds, replacements, claims etc. because I am a hobbyist first, I feel the pain of spending money into a fish and losing it. I hate that feeling.
I don’t want anyone to go through that. I want to help hobbyist and help fish at the same time.
Sorry for the lack of communications, but we are putting measures to fix it.
Soon you will see improvements like you can see our new and improved website,
We have a new phone system with auto attendant and call routing.
Email communications will improve as I have few people responding to them now and chat will always be there on my website when I am available, Phone will always be the best way to get to me. Best days to call Mon, Fri, Sat, Sun.
Thank you for your support and thank you for being my customer and thank you for being patient through my evolving and growing process.
Mike (Dr. Reef)
This was a side hobby thing that took off much faster than what I had anticipated . I was a 1 man show. and honestly I couldn’t get any help for such purpose except for labor as all the technical knowledge was with me that I needed to administer myself.
Now I have a team. Team of packers, helpers, email answerers. phone call takers.. Still evolving as business grows.
As you know I am very easy to give refunds, replacements, claims etc. because I am a hobbyist first, I feel the pain of spending money into a fish and losing it. I hate that feeling.
I don’t want anyone to go through that. I want to help hobbyist and help fish at the same time.
Sorry for the lack of communications, but we are putting measures to fix it.
Soon you will see improvements like you can see our new and improved website,
We have a new phone system with auto attendant and call routing.
Email communications will improve as I have few people responding to them now and chat will always be there on my website when I am available, Phone will always be the best way to get to me. Best days to call Mon, Fri, Sat, Sun.
Thank you for your support and thank you for being my customer and thank you for being patient through my evolving and growing process.
Mike (Dr. Reef)