New WiFi - cannot connect Apex Fusion

[DaddyO NJ]

I recently upgraded my WiFi and cannot get the Apex to connect.
So far,
1) I have pressed the reset "button" until the lights turned blue
2) connected my iphone to the Apex in wifi
3) saw prompt from Apex app on phone to "fix wifi error"
4) selected the 2.4ghz band when prompted by the app to choose
5) then i wait and wait and wait while the app says it
a) connecting to APEX, serial....
b) "Prepping your dashboard"

I also tried going to 172.16.1.0 with similar results.

What am I doing wrong????

 

[DaddyO NJ]

typo.... meant to say 172.16.0.1

 

[Sean Clark]

I had the same issue except when I reset the apex with a toothpick it connected. Maybe try it again?

 

[Mutton Biryani]

Did you ever figure out what the problem was? I bought a used Apex and seem to having a similar problem. Won't connect to the network

 

[cperry7467]

Try disabling band steering on your wireless router. I had issues on my network so I created a SSID just for 2.4ghz devices, that doesn't have 5ghz channels. If disabling band steering allows it to connect you might want to do that too on your network. You could just disable band steering and leave it but then you might have other devices in your home connecting to 2.4ghz instead of the better 5ghz so you might get slower speeds, connection issues on other devices.