Newbie - replacing old Apex base

Eva Rose · Aug 1, 2021

I need help in replacing an Apex Base. My old Apex Base disconnected from Fusion. I choose to buy a new one to replace it for piece of mind. I am not deleting my old Apex from my fusion account, so I can access my old programming(I didn’t set this up) & then copy it on to new programming.

So…I’m lacking in skill/experience in set-up etc.
To replace old Apex base for new one can you give me steps?

1. Do I disconnect old Base & replace with new one?
2. Then what next?

MnFish1 · Aug 1, 2021

Eva Rose said:
I need help in replacing an Apex Base. My old Apex Base disconnected from Fusion. I choose to buy a new one to replace it for piece of mind. I am not deleting my old Apex from my fusion account, so I can access my old programming(I didn’t set this up) & then copy it on to new programming.

So…I’m lacking in skill/experience in set-up etc.
To replace old Apex base for new one can you give me steps?

1. Do I disconnect old Base & replace with new one?
2. Then what next?

1. There are a lot of reasons Apex's disconnect from Fusion so it might not be the 'base' thats the problem?
2. Normally, you can download the programming from your old Apex 'base/brain' to a file - then upload it to a new one (normally thats done using Fusion. I'm not sure you can easily do that from the web-interface.
3. I would consider asking Neptune to look over your apex brain to determine if its the problem in the first place (maybe they can troubleshoot it for you) - and as well instruct you how to get your old data in a different manner than fusion (i.e. your programming)

I try to keep a backup copy of my programming - so that I can re-upload it if there is a problem.
Neptune support is really good at working on things like this

lapin · Aug 1, 2021

https://www.neptunesystems.com/downloads/docs/APEX_Cloning_Guide.pdf

SuncrestReef · Aug 1, 2021

If the replacement Apex is not the same model as the old one, then follow this migration guide:

FAQ: Migrating from an Apex Classic to an Apex or ApexEL

This sticky post is an FAQ to answer common questions about migrating from an Apex Classic (Apex Classic, Apex Gold, Apex Lite, and Apex Jr) to the newest Apex or ApexEL model, and also contains a migration guide. FAQs I do not want to purchase an entire new system. I want to use an...

forum.neptunesystems.com

MnFish1 · Aug 1, 2021

EDIT - Sorry I misunderstood that OP - But - I have another question - if the old apex is disconnected from fusion - does that mean you can still download the programing? I tried this (a year or so ago - and got repeated errors)

Eva Rose · Aug 1, 2021

Thanks for the replies.

I troubleshooted old Apex with Neptune support. Old Apex would have needed to be returned to Neptune for repair (or replacement). I am going out of town in a week. So I chose to go ahead & replace with new base (same model as old one). Both are Apex bases (not classic, not jr.).

I am scheduling a Neptune support ticket. I tried yesterday to use Neptune's directions to back up my programming files by going to Configuration Summary>Printer Icon...
But while the other icons work & show immediate drop down menu on Configuration Summary, when I click the printer icon nothing happens.