Noopsyche contact

[John D'Amico]

We all paid for lights. Lol. I'd pull it from them.

 

[Brad Vaughn]

TRSC Aquatics told me to contact them if I want lights. Of course there's a price difference and since my money is already tied up with the main company I am not placing another, more expensive order. They said @noopsyche doesn't respond because they are on a "global scale".

 

[tsharpe291]

There is no excuse for crappy customer service in my opinion

 

[John D'Amico]

I wouldn't order lights that originate from Noopsyche for $20. Doesn't matter who the middleman is. I'm probably just gonna spend more and get AI.

 

[Brad Vaughn]

I wouldn't order lights that originate from Noopsyche for $20. Doesn't matter who the middleman is. I'm probably just gonna spend more and get AI.

Honestly im thinking of just ordering all new Radionsans be done.

 

[John D'Amico]

I sold mine when I upgraded from my 75. Bad decision.

 

[ros3to]

I was on the same boat, I could not get a reply from any of the reps at the time and then one day the light casually showed up at my door lol

 

[landonm]

TRSC Aquatics told me to contact them if I want lights. Of course there's a price difference and since my money is already tied up with the main company I am not placing another, more expensive order. They said @noopsyche doesn't respond because they are on a "global scale".

This is where I got mine, I’m in upstate SC so it may vary for you, but I paid not even 10 dollars more than on the official Noo-Psyche website and got my mini in 2 days , trsc is definitely reliable. also the light is great for the price my only complaint is the app.

 

[TodaysTrolling]

Just to add to this, Mine shipped after a week. Said available locally when I ordered. Is currently shipping from China.

 

[Fishcrisp]

Just to add to this, Mine shipped after a week. Said available locally when I ordered. Is currently shipping from China.

Did you get yours already? I got my lights within 2 weeks. Still waiting on my tank mount rail system for my lights. It was shipped May 12, and a FedEx label was created May 23. No updates, just FedEx waiting for the item.

@noopsyche

 

[jaibie24]

Hello,
I am looking for a way to contact someone working at noopsyche.
I ordered the mini but after 2 weeks no update other than the order confirmation.
They do not respond to e-mails or the contact file on their website

Order #3755

Same here I put an order in on May 25,2026 for the controller cabinet but never received it. Order number #4043. It is now June 17,2026. Hoping I can get some help here.

 

[AlexDAmico]

Has anyone gotten their order? Wish I saw these reviews before I ordered. Been awhile with nothing said it shipped but no info #4081 @noopsyche how did you guys go about getting a refund without having the items to do a return?

 

[kevinf]

Same here I put an order in on May 25,2026 for the controller cabinet but never received it. Order number #4043. It is now June 17,2026. Hoping I can get some help here.

Did you ever get it? I just placed an order for one

 

[Express Reef]

As of today, 14 October 2026, my NooPsyche K7 PRO IV order #4349 has been outstanding for:• 21 calendar days since payment on 23 September.• 15 business days since payment, excluding weekends and the 1 October public holiday in China.• No shipping confirmation or tracking details reported. @noopsyche

 

[jaibie24]

Same here I put an order in on May 25,2026 for the controller cabinet but never received it. Order number #4043. It is now June 17,2026. Hoping I can get some help here.

Did you ever get it? I just placed an order for one

I contacted them via email and they responded. It did take awhile but eventually got it on July 1, 2026. Apparently they ship it overseas causing a very long delay in delivery.

 

[Express Reef]

I contacted them via email and they responded. It did take awhile but eventually got it on July 1, 2026. Apparently they ship it overseas causing a very long delay in delivery.

Still no response on the email I sent to them on Monday. Customer service is not so good...

 

[kevinf]

I contacted them via email and they responded. It did take awhile but eventually got it on July 1, 2026. Apparently they ship it overseas causing a very long delay in delivery.

Ironically, i got mine in like a week. It was super fast