Same happened to me about a year ago. Ordered 2 SPS colonies off of divers den and the bags felt like they spend the night in alaska. Of course both of the corals were dead and completely white. Had to make several phone calls/emails to get it made right. Still refused to refund me but applied a full credit instead. I used my credit to buy dry goods from Dr Foster/Smith and havent done business with LiveAquaria Since.