NY Aquatic

[dyno]

Bad luck, all 5 of my fish arrived dead and freezing. Not packaged very well with too much space for the bags to move around and only 1 heat pack.

Their fish look super healthy in the live streams and are all eating! I know we all take risk when ordering fish but have seen much better from other vendors like Reef beauties and Saltwaterfish.com Kinda bummed these 5 fish lost their life from my order.

Hopefully refund process will be easy.

Have you guys had good luck with them?

 

[SantaMonica Verified Sponsor]

New store for me

 

[NanoSteam]

That sucks, I hear only good things about NY Aquatic so I'm sure they'll make it right. Not so sure about what happened with the packaging.

 

[Sean Clark]

I have had good luck with them.

 

[Purpletang92]

I haven’t had the greatest luck, I ordered coral and it arrived box beat up the bag popped and the coral was broken in pieces, I reached out but got ghosted the coral eventually perished, my loss unfortunately.

 

[dyno]

Got a response right away and they offered to make it right. Nice to see quality customer service! Now i’m scared to have any shipments delivered this crazy holiday week!

 

[NanoSteam]

Got a response right away and they offered to make it right. Nice to see quality customer service! Now i’m scared to have any shipments delivered this crazy holiday week!

Id see if they can wait for after Thanksgiving week/Black Friday maybe before shipping out.

 

[exnisstech]

 

[Gumbies R Us]

Got a response right away and they offered to make it right. Nice to see quality customer service! Now i’m scared to have any shipments delivered this crazy holiday week!

As others have stated see if they can hold your order til after the beginning of next week. Just to possibly avoid holiday shipping issues

 

[dyno]

Decided not to risk it lost $65 because they won’t refund shipping costs. Whack! Not ordering from them again!

 

[ReeferMo]

They do give a 14 day guarantee which most don’t. Also you are in CA so that costs him a lot in shipping from NY. Your package passes a lot of different climates until it reaches you Also you don’t have to ask them to hold your order. You can select a shipping date of almost 12 plus days later

I have had a few loses from orders I did with him the past year plus and 3-4 times I told them that I can’t reach the fish to take him out to send them a pic. They always believed me and honored it Twice I told them I took out the dead fish on Saturday and since I observe the sabbath I couldn’t take a picture (no phone use). They honored that to ( I can back this up with screenshots if needed)

He probably sells the most fish online and in store than any other seller. So he can’t keep pampering so many fish

Also. His credit doesn’t expire ( most sellers credit expire in like 30 days or ) so you can reorder it whenever you want and even find it for cheaper the next time around

 

[AydenLincoln]

I have mixed experiences with them and a super high fatality rate with their fish. I will say they don’t do a good job at packing them.

 

[slingfox]

Got a response right away and they offered to make it right. Nice to see quality customer service! Now i’m scared to have any shipments delivered this crazy holiday week!

It is getting to that time of year where I am reluctant to buy livestock due to the weather. That said, it is a great time to stock up on frozen food!

 

[dyno]

They do give a 14 day guarantee which most don’t. Also you are in CA so that costs him a lot in shipping from NY. Your package passes a lot of different climates until it reaches you Also you don’t have to ask them to hold your order. You can select a shipping date of almost 12 plus days later

I have had a few loses from orders I did with him the past year plus and 3-4 times I told them that I can’t reach the fish to take him out to send them a pic. They always believed me and honored it Twice I told them I took out the dead fish on Saturday and since I observe the sabbath I couldn’t take a picture (no phone use). They honored that to ( I can back this up with screenshots if needed)

He probably sells the most fish online and in store than any other seller. So he can’t keep pampering so many fish

Also. His credit doesn’t expire ( most sellers credit expire in like 30 days or ) so you can reorder it whenever you want and even find it for cheaper the next time around

Yes I was worried about ordering all the way from the West Coast and wanted to give them a chance. Definitely wouldn’t recommend anyone far away from New York ordering from them. Especially with the way the poor fish were packaged. There was too much room in the box for them to get thrown around the whole trip. A Gruesome freezing death, poor little guys!