F i s h y
2nd In Command.
Time for my review of @NYAquatic and my experience getting this nem. I will be as open and honest about my experience as possible. Overall I rate my experience as a 9 out of 10. So I will def order from them again and would recommend them.
First, I went to the website after a recommendation from another member. They didn't have any direct experience but they had a fellow reefer that had ordered from them in the past with positive results.
I did a search on r2r for NYaquatics and was slightly concerned about some of the feedback in multiple threads, however the feedback got progressively better the more recent it was so I decided to go for it.
Website review: basic website with what I would call hobbyist quality pictures. I do not mean this as a negative. I appreciate the pictures as they feel close to what I can expect when I receive what I order. The website was easy enough to navigate and the prices seem fair. I would love to see more about the treatments they place livestock through and the average basic parameters of their system (but this is really an issue with most vendors it seems).
Customer service: I sent an initial message to the company over the weekend and didn't receive a response on Monday. No big deal to me, I know being in retail it can take a day or 2 to get caught up after the weekend. I decided to call them before placing an order and had a brief conversation regarding treatment (there was none), how long they had it, and a few other questions. The information given to me was basic but not alarming or anything so I decided to place the order. I sent a follow up email when I received a confirmation email requesting shipping on Wednesday for Thursday delivery. That request was fulfilled and I received the nem at around 1130 roughly today.
I hadn't received a tracking number for the order after the status was changed to shipped so I sent an additional email this morning to get that. The response was quick and my subsequent emails (couldn't initially get link or tracking number to work) were also followed up in a timely fashion. Much appreciated. I think I was having issues with FedEx website, or user error. :) overall good communication. Very happy with it.
Packaging: box came sealed and dry. The insulated cooler was intact and they use a quality one, not like some vendors that just put cut peices of Styrofoam in a box and call it a cooler. The nem came double bagged with metal crimps which I prefer. I have had rubber bands break in transit and tied bags are a nuisance (personal opinion). There were 2 heat packs that were still warm wrapped in newspaper and the water was still at a good temp when it arrived.
Livestock quality: the anemone came and appeared to be in good health in the bag. Water was cloudy but not brown and did not have any odor. I did a very slow acclimation and the nem even began opening and attaching its foot to my acclimation box about halfway through. There were no obvious signs of injury or disease and it had good color upon arrival. It has not fully opened yet but based on the size of its foot and my other nems it should be in the 8 to 10 inch range that it was advertised at. It has been in the tank now for about 2 hours, it has not had any deflating and inflating and the foot has attached to the rocks.
Overall good experience.
Thank you @NYAquatic .
First, I went to the website after a recommendation from another member. They didn't have any direct experience but they had a fellow reefer that had ordered from them in the past with positive results.
I did a search on r2r for NYaquatics and was slightly concerned about some of the feedback in multiple threads, however the feedback got progressively better the more recent it was so I decided to go for it.
Website review: basic website with what I would call hobbyist quality pictures. I do not mean this as a negative. I appreciate the pictures as they feel close to what I can expect when I receive what I order. The website was easy enough to navigate and the prices seem fair. I would love to see more about the treatments they place livestock through and the average basic parameters of their system (but this is really an issue with most vendors it seems).
NYAquatic
Premier importer of rare & exotic saltwater fish. we ship the world’s most stunning marine life direct to you. Live arrival and 14 day stay alive guarantees.
www.nyaquatic.com
Customer service: I sent an initial message to the company over the weekend and didn't receive a response on Monday. No big deal to me, I know being in retail it can take a day or 2 to get caught up after the weekend. I decided to call them before placing an order and had a brief conversation regarding treatment (there was none), how long they had it, and a few other questions. The information given to me was basic but not alarming or anything so I decided to place the order. I sent a follow up email when I received a confirmation email requesting shipping on Wednesday for Thursday delivery. That request was fulfilled and I received the nem at around 1130 roughly today.
I hadn't received a tracking number for the order after the status was changed to shipped so I sent an additional email this morning to get that. The response was quick and my subsequent emails (couldn't initially get link or tracking number to work) were also followed up in a timely fashion. Much appreciated. I think I was having issues with FedEx website, or user error. :) overall good communication. Very happy with it.
Packaging: box came sealed and dry. The insulated cooler was intact and they use a quality one, not like some vendors that just put cut peices of Styrofoam in a box and call it a cooler. The nem came double bagged with metal crimps which I prefer. I have had rubber bands break in transit and tied bags are a nuisance (personal opinion). There were 2 heat packs that were still warm wrapped in newspaper and the water was still at a good temp when it arrived.
Livestock quality: the anemone came and appeared to be in good health in the bag. Water was cloudy but not brown and did not have any odor. I did a very slow acclimation and the nem even began opening and attaching its foot to my acclimation box about halfway through. There were no obvious signs of injury or disease and it had good color upon arrival. It has not fully opened yet but based on the size of its foot and my other nems it should be in the 8 to 10 inch range that it was advertised at. It has been in the tank now for about 2 hours, it has not had any deflating and inflating and the foot has attached to the rocks.
Overall good experience.
Thank you @NYAquatic .
