buzzword
Well-Known Member
Where to start. I'll give a quick bullet point of the deficiencies/lack of communication I experienced with NY Aquatics.
1. Did not have fish I ordered and paid for. (Do to losing them)
2. Did not ship on agreed upon date.
3. Did not communicate that he did not have the fish I ordered. Nor did he communicate to me that the fish would not ship, which cost me a days pay as I had taken the day off to receive shipment. And he called my loss of pay an "inconvenience.
He did try to make things right but that didn't go well either.
After a few emails where he said all the right things I decided to give them a second chance, as I was guaranteed I wouldn't be disappointed. Added another fish to what was to be replaced. My mistake.
4. Sends video of fish eating. Fish look great. Wrasse has no blemishes, angel looks great. Fish arrive to me are not the ones in the video. Wrasse has huge wound on his back. Angel has half rotted off pectoral fin, and what I fear is uronema.
5. Absolutely no follow up from NY Aquatics. One would think with all the issues we had and my giving them a second chance he would follow up on his promise not to "disappoint. "
I am nothing but disappointed.
