- Joined
- Mar 20, 2020
- Messages
- 354
- Reaction score
- 409
I ordered 13 frags from a larger coral seller that’s online, I won’t say the name of the place because I don’t think that’s fair to do -
But my most expensive frag was a Goni colony and over 1/3 of it was destroyed during shipping. All of the other drags were fine . Small but healthy.
what’s the typical feedback on something like this ? I emailed pictures and a Video and they respondedby saying that they would extend the DOA policy for a few days ...I was kind of expecting a free shipping module or something towards another order sincethe colony went from a full colony to about half .... just looking for some other similar situations that people may have been in . This is my first time ordering online, I have always got my corals from my LFS
I attached a pic - you can see the large bare spot ... there was more falling off after this pic ... the other part of the coral seems perfectly fine
Again, everything else was perfectly healthy and I even received a freebie with the order so that was cool. I’m just a little frustrated With the Goni ending up this way.
But my most expensive frag was a Goni colony and over 1/3 of it was destroyed during shipping. All of the other drags were fine . Small but healthy.
what’s the typical feedback on something like this ? I emailed pictures and a Video and they respondedby saying that they would extend the DOA policy for a few days ...I was kind of expecting a free shipping module or something towards another order sincethe colony went from a full colony to about half .... just looking for some other similar situations that people may have been in . This is my first time ordering online, I have always got my corals from my LFS
I attached a pic - you can see the large bare spot ... there was more falling off after this pic ... the other part of the coral seems perfectly fine
Again, everything else was perfectly healthy and I even received a freebie with the order so that was cool. I’m just a little frustrated With the Goni ending up this way.