- Joined
- Jun 2, 2015
- Messages
- 672
- Reaction score
- 217
Hi all.
I am hoping someone can help me as GHL support has now closed my ticket despite and ongoing issue.
For some I know reason, randomly my PF4 enters a strange error state where it no longer recognises the float switches activating.
My skimmer empties in to a single chamber with a two float switches. When the first is activated, it turns on a maxi pump for 30 seconds that pumps in to the drain. When the second float switch is activated it turns off the skimmer.
Sometimes, the PF4 enters an error like state where I can literally manipulate the switches and nothing happens.
The leak sensors are also on this skimmer switch channel, when in this error state, I can literally dip the leak sensor in water and it doesn’t turn off the skimmer.
Several times now the skimmer has over skimmed and flooded the kitchen in an inch of water.
The team at GHL say they don’t know how to help me. It’s very frustrating considering I spent more than £2000 on my system.
I also have a solenoid on a switch channel that controls my fresh water RODI top up. This error has even happened here where the min-max setting using two float switches fails. The RODI water keeps pumping and I can literally toggle the float switch (and the leak sensor is sat in water) and the PF4 does nothing.
I have such little confidence in the GHL support now. They haven’t once apologised or offered to phone and talk to me. It’s incredibly upsetting to have to buy separate leak sensorss and use Amazon smart switches and a D&D optical skimmer guardian all as secondary backups because the PF4 will not do what it says on the tin.
Just to be clear, the error could be something to do with my settings but no one from GHL support will help me identify and address the problem.
They are now closing the tickets constantly.
I also have a touch panel that failed shortly after purchase and also a dozer maxi that keeps splitting the compression tubing. Really regretting my investment now.
Can anyone help? I don’t want a leak again.
I am hoping someone can help me as GHL support has now closed my ticket despite and ongoing issue.
For some I know reason, randomly my PF4 enters a strange error state where it no longer recognises the float switches activating.
My skimmer empties in to a single chamber with a two float switches. When the first is activated, it turns on a maxi pump for 30 seconds that pumps in to the drain. When the second float switch is activated it turns off the skimmer.
Sometimes, the PF4 enters an error like state where I can literally manipulate the switches and nothing happens.
The leak sensors are also on this skimmer switch channel, when in this error state, I can literally dip the leak sensor in water and it doesn’t turn off the skimmer.
Several times now the skimmer has over skimmed and flooded the kitchen in an inch of water.
The team at GHL say they don’t know how to help me. It’s very frustrating considering I spent more than £2000 on my system.
I also have a solenoid on a switch channel that controls my fresh water RODI top up. This error has even happened here where the min-max setting using two float switches fails. The RODI water keeps pumping and I can literally toggle the float switch (and the leak sensor is sat in water) and the PF4 does nothing.
I have such little confidence in the GHL support now. They haven’t once apologised or offered to phone and talk to me. It’s incredibly upsetting to have to buy separate leak sensorss and use Amazon smart switches and a D&D optical skimmer guardian all as secondary backups because the PF4 will not do what it says on the tin.
Just to be clear, the error could be something to do with my settings but no one from GHL support will help me identify and address the problem.
They are now closing the tickets constantly.
I also have a touch panel that failed shortly after purchase and also a dozer maxi that keeps splitting the compression tubing. Really regretting my investment now.
Can anyone help? I don’t want a leak again.
Last edited: