Pierre96
New Member
So things are not going too great with my build. Not HAPPY with my Planet Aquarium tank right now (I was when I first got it). Not sure what I am going to do right now. I am sure many people are happy with there PA tanks. I probably have a fluke or not who knows. The main reason I went with this manufacture was because they used to be Oceanic (back in the day they were my dream tanks the Cadillac) . The customer service is not there that's for sure. I order it through my LFS. Its a 175 gallon 60x24x29. I set it up in early August of last year. Last Wednesday I got the dreaded call from my wife "You need to come home now, the tank is leaking)!!! I was thinking she was exaggerating. Hoping that maybe a bulkhead fitting was leaking or a powerhead was spilling out somehow. It wasn't that unfortunately. I looked under the tank and there was water leaking out from under the cutout where the fittings come out for the overflow box. I checked all the seams top and bottom. Around the trim. I couldn't find any cracks, nothing. I couldn't do anything to stop it. I have learned you can take everything out of an aquarium a lot faster than setting it up. I got home at 2:30 p.m. and had everything out by 12:30 a.m. Luckily for me my sump is about a 100 gallons in my basement(all my live rock is in there). On top of it I have another sump for my filtration. Right now my fish and coral are in there. My live sand is in a Rubbermaid trash can. I am waiting for my corals to die. I need to somehow fit a light but the spaces is really tight because its all under my basement stairs.
I called my LFS that night. He had me write an email so he could send it too Planet. I ended up getting a hold of someone on Tuesday from planet. They told me to talked to my LFS. Unfortunately my LFS is closed on Tuesday. I talked to them today and as of now my LFS says I can send it possibly to them for repair. If its my fault then I cover the repair. If its theirs they will fix it. I live in MA they are in Texas. $$$$. I really want a new tank that doesn't leak, not a repair. I was told that it must have possibly had something settle in my floor or stand. Its a possibility but I'm like 99% sure that's not the case. The stand was built buy a professional cabinet maker and everything is square and level when installed. I checked again that day and still is. The tank is on the floor above my basement located on two main support beams and I put in two lally columns for extra support directly underneath it. I used to have a 120 all glass aquarium with a crappy stand there for 10 years with no leak. Talk about a nightmare. I thought I wouldn't have to deal with this for years too come. So hopefully this company will change my opinion of them and can change my outlook. It would be nice to talk to someone directly. All the time and energy feels wasted. I haven't received anything positive from them yet. I originally read the google reviews and wished I followed my gut. I feel if you are spending a lot of money customer service is soo important!! I am really not wanting to take legal action but we will see. I may not respond to this post too much but if anyone has any advice I'm all ears!! Thanks for letting me vent.
I called my LFS that night. He had me write an email so he could send it too Planet. I ended up getting a hold of someone on Tuesday from planet. They told me to talked to my LFS. Unfortunately my LFS is closed on Tuesday. I talked to them today and as of now my LFS says I can send it possibly to them for repair. If its my fault then I cover the repair. If its theirs they will fix it. I live in MA they are in Texas. $$$$. I really want a new tank that doesn't leak, not a repair. I was told that it must have possibly had something settle in my floor or stand. Its a possibility but I'm like 99% sure that's not the case. The stand was built buy a professional cabinet maker and everything is square and level when installed. I checked again that day and still is. The tank is on the floor above my basement located on two main support beams and I put in two lally columns for extra support directly underneath it. I used to have a 120 all glass aquarium with a crappy stand there for 10 years with no leak. Talk about a nightmare. I thought I wouldn't have to deal with this for years too come. So hopefully this company will change my opinion of them and can change my outlook. It would be nice to talk to someone directly. All the time and energy feels wasted. I haven't received anything positive from them yet. I originally read the google reviews and wished I followed my gut. I feel if you are spending a lot of money customer service is soo important!! I am really not wanting to take legal action but we will see. I may not respond to this post too much but if anyone has any advice I'm all ears!! Thanks for letting me vent.
