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Poor Customer Service from AquaFX

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aws2266

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Bought a media kit for my Barracuda from them. After three weeks it went from 0ppm to 74ppm. Before knowing all the information they blamed the membrane for being bad and wanted water reading from certain points in the ro/di unit. I asked for directions on how to remove the tubing and that was never provided. Someone from I guess Aquafx contacted but didn't identify their position and all they kept saying was, "Your membrane is bad and we won't give out free media". I'm only asking for a replacement and I'd be happy to send the defective ones back.
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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How much do you care about having a display FREE of wires, pumps and equipment?

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