Question selling equipment

[mfinn]

I'm not sure exactly where to post this question, but if this is the wrong place maybe a mod could move it.
This isn't feedback or a complaint.
I want to hear from others on what they think.

I recently sold a Royal Exclusiv pump, brand new, never used.
Offered a substantial discount.
The buyer got it and looked at it and has determined it was made in China.
It is well known they are made in Germany.
I asked Scott Leif @slief exactly how and where they are made and he explained that they are still made in Germany.
Because this person thinks they are Chinese made he wants a refund.
I'm curious if other reefers here would ask that and if I should give the guy back his $925.
What do you think?

EDIT:

Finally on 5/8 I heard from paypal that I won this dispute.
What took so long was his charge back to his credit card company.
Both paypal and his credit card company determined that he wasn't telling the truth.

 

[dedragon]

it matters, what is the reason they are giving for thinking it is chinese made? havent really seen any knockoffs of reef products using the exact same name before. clones and copies but not fakes

 

[lapin]

As long as your sure it was not counterfeit ….I’m a meanie . No returns .
Buyers remorse or spouse discovered the price.

 

[JTP424]

1. Can they confirm WITH evidence it's produced in China, and can prove that it is the exact one you sent?
2. Are they willing to ship back at their expense?

I'd attempt to work with them.

*Edit - They never questioned country of origin before the sale... so there is that....

 

[56longroof]

I'm not sure exactly where to post this question, but if this is the wrong place maybe a mod could move it.
This isn't feedback or a complaint.
I want to hear from others on what they think.

I recently sold a Royal Exclusiv pump, brand new, never used.
Offered a substantial discount.
The buyer got it and looked at it and has determined it was made in China.
It is well known they are made in Germany.
I asked Scott Leif @slief exactly how and where they are made and he explained that they are still made in Germany.
Because this person thinks they are Chinese made he wants a refund.
I'm curious if other reefers here would ask that and if I should give the guy back his $925.
What do you think?

Did the buyer provide proof? In all honesty if it was a fake then I'd probably offer a refund if it was returned in good shape since it was a honest mistake. If the pump is legit and not a copycat then I politely tell them the add was transparent and there will be no refund.

 

[mfinn]

As long as your sure it was not counterfeit ….I’m a meanie . No returns .
Buyers remorse or spouse discovered the price.

The pump was bought from Aquarium Specialty.
I have receipts.

 

[56longroof]

The pump was bought from Aquarium Specialty.
I have receipts.

There you have it. No refund.

 

[Colt13]

if you bought it from a reputable source I wouldnt accept a return, you don't know what theyve done to it, just more headache

 

[mfinn]

it matters, what is the reason they are giving for thinking it is chinese made? havent really seen any knockoffs of reef products using the exact same name before. clones and copies but not fakes

He said that since the pump itself doesn't say "Made in Germany" on it. It does however have the street address of the company in Germany on it.

 

[mfinn]

1. Can they confirm WITH evidence it's produced in China, and can prove that it is the exact one you sent?
2. Are they willing to ship back at their expense?

I'd attempt to work with them.

*Edit - They never questioned country of origin before the sale... so there is that....

He is saying he thinks the power supply is Chinese made and also questioned where the controller is made.

 

[lapin]

The pump was bought from Aquarium Specialty.
I have receipts.

Case closed

 

[dedragon]

that is a pretty dumb reason tbh. see if anyone has a picture of their pump that can show if it does or doesnt say made in germany on it.
the controller might be made in china because that might be how they do it, but the pump itself seems to be fine. this sounds like buyers remorse

 

[mfinn]

it matters, what is the reason they are giving for thinking it is chinese made? havent really seen any knockoffs of reef products using the exact same name before. clones and copies but not fakes

He sent my a picture of the Meanwell power supply and it does say made in china on it.

 

[exnisstech]

First thing I would do is ask for the proof of how he knows it is made in china. Maybe be just has buyers remorse of didn't get permission. Has that happen more than once when I sold on eBay.

 

[dedragon]

The pump was bought from Aquarium Specialty.
I have receipts.

yea show picture of receipt. that is a widely reputed seller

 

[mfinn]

Honestly I'm absolutely floored.

 

[Reefering1]

Sounds like he didn't do his research. Meanwell is the power supply of all power supplies...

 

[W31Olds]

I'm sure there are parts of it that are made in China as are most items. Probably for or in the Electronics. An expensive piece like that probably has a s/n. Tell him to call the MFG and verify that they made it. He probably has buyers remorse. And what is his proof that it's a knockoff? Because he said so?

 

[dedragon]

He sent my a picture of the Meanwell power supply and it does say made in china on it.

because it is a super well known and trusted power supply? that is beyond dumb

 

[t5Nitro]

I mean, if it is a current user in this forum and that person happens to read this thread, they're the idiot just to put it out there.



No refund.