I already deleted those unhappy photos, but my first leopard order arrived alive, but slack-jaw with it hanging to the left. She couldn't close her mouth and died mid-way through acclimation. The second pair that were sent, one in bag only and one in sand, arrived with the sand-bagged one alive and the other DOA. I didn't inspect that one too closely for jaw damage. Might not be all that rare, but I don't know.Though it sounds correct - my guess is that it would be a very very rare occurrence