Anybody else receive their G5 and the interior of the box broken and completely misshapen?
This retail box is terrible compared to g4.
The g4 had a plastic insert that held the light. I'm this one there is nothing, just folded cardboard.
In this box, the heavy power brick is not held in place by anything, it just slides around I'm the bottom, with a thin piece of foam that separates it from the light, and it gets shipped LEDs side down.
I opened my new G5, right side of the interior cardboard structure is crushed. The light is under this portion. When I inspect the light the led panel optic cover is cracked. The black housing is also cracked.
You'd think at the cost of the light, to cut corners on the retail packaging would not be part of the final product.
On a side note, my 4 pack versa pump also showed up in bad shape, with the interior of the box crushed, the blue part of the interior box had rubbed off on one of the pump from the rubbing that was going on. 2 of the spring clips behind the pump were cracked.
I've got an email out to ecotech and I'm sure they will fix it. It just seems something that should be addressed so they can fix it.
This retail box is terrible compared to g4.
The g4 had a plastic insert that held the light. I'm this one there is nothing, just folded cardboard.
In this box, the heavy power brick is not held in place by anything, it just slides around I'm the bottom, with a thin piece of foam that separates it from the light, and it gets shipped LEDs side down.
I opened my new G5, right side of the interior cardboard structure is crushed. The light is under this portion. When I inspect the light the led panel optic cover is cracked. The black housing is also cracked.
You'd think at the cost of the light, to cut corners on the retail packaging would not be part of the final product.
On a side note, my 4 pack versa pump also showed up in bad shape, with the interior of the box crushed, the blue part of the interior box had rubbed off on one of the pump from the rubbing that was going on. 2 of the spring clips behind the pump were cracked.
I've got an email out to ecotech and I'm sure they will fix it. It just seems something that should be addressed so they can fix it.