Thank for looping us in on this - we don't alwasy see threads such as this unless someone tags us - so thank you!I believe @Vivid Creative Aquatics is a sponsor on here. Maybe they will chime into this thread now that I have tagged them.
I've looked through our customer support inquiries emails but don't see one that matches your issue. Not sure what happened there - I apologize for that. We definitely want to help, so if you could call us, that would be the fastest way to handle this issue.Just an update, emailed them exactly a week ago and still haven't hear back.
You (or anyone with a questions or issues) can reach us at: 623-233-6908, M-S, 8am to 5pm MST
Alternately, you can also reach out to us at form your contact form at:
Contact Us | Vivid Creative Aquatics
vividcreativeaquatics.com
I also just want to put this out there - for anyone else that may have issue, no matter where you purchased our products, whether at an LFS, an online retailer or directly from us, we are more than happy to provide direct support. In fact we prefer it
Antonio….