Red Sea Doser 4 Question

[Girlfriday03]

I have a Red Sea 659 S Max system. I recently purchased a second doser 4 that I am trying to get to connect.

Has anyone successfully connected 2 doser 4's? I get a IP address, firmware update, it prompts for schedule (skip), appears to connect and grays out.

Any assistance is appreciated to get both doser 4's connected onto my app. Is there a limit on how many devices can connect?

 

[PeterC99]

I have a Red Sea 659 S Max system. I recently purchased a second doser 4 that I am trying to get to connect.

Has anyone successfully connected 2 doser 4's? I get a IP address, firmware update, it prompts for schedule (skip), appears to connect and grays out.

Any assistance is appreciated to get both doser 4's connected onto my app. Is there a limit on how many devices can connect?

Did you contact Red Sea Customer Support?

 

[Girlfriday03]

Yes, I did.

They said "Thank you for reaching out about your doser. Have you tried using the doser after completing the set up process instead of skipping the set up for each head? There should not be any issue with adding in a second doser for the same aquarium. "

My reply to them was " we did not skip the head setup. This is the point when the doser “loses” connectivity.

We have tried two different *new* Doser-4s, and they each did the same thing. During the setup process, the app screen shows setup was completed successfully. Then they download and install new firmware. Immediately thereafter, the app shows the four heads, which are all red (this is the point you could set up the heads). But within moments, all heads turn gray and show no connection.

I have attached a short video showing that the 2nd doser (RSDOSE4-1222527426) actually has an IP address, and my router shows it as being connected with solid signal strength.

 

[doubleshot00]

Its a connection issue with the heads to wifi then to your phone. Put the wifi closer to the doser. May help idk

 

[Girlfriday03]

Thanks. Yep tried that too.. put the phone literally on top of the doser.

 

[doubleshot00]

Thanks. Yep tried that too.. put the phone literally on top of the doser.

Mine greys out all the time. What wifi routers do you use?

 

[Girlfriday03]

I know our internet is commercial business grade (my husband is a CIO) as for the routers I'm not sure of the brand but I know it was full strength. I have all other Red Sea devices (like 7 of them) on the app. This is the only one that doesn't. I told him we should try to power off the doser 1, and see if doser 2 connects. Makes me wonder if the RedSea app can't tell which one is which with the same doser 4, but different IP addresses. RedSea said it could.