Andrew.giliw
Community Member
I’m sharing this as a long-time Red Sea customer who genuinely wanted a positive outcome.
I recently set up my Red Sea aquarium after a long period of planning and saving. Like many people in Australia right now, I couldn’t afford to commission the system earlier due to cost-of-living pressures — so I stored everything carefully, registered the system properly, and only started it when I was financially and practically ready.
Since commissioning the tank, my ReefLED has suffered from persistent Wi-Fi connectivity issues. The light itself works, but it regularly disconnects and requires repeated manual reconnection and workarounds, which is frustrating for a premium, app-controlled product.
I’ve spent weeks working through troubleshooting, providing documentation, and finally engaging respectfully with support. While I appreciate the time people have taken, the process has been extremely stressful and, at times, made me feel mistrusted rather than supported — despite acting in good faith throughout. I felt like a child who broke everything, mildly speaking. And I'm an engineer with actuarial background.
This hobby involves live animals, significant investment, and a lot of trust in the brands we choose. I’m not posting this to attack anyone, but to share my experience and to encourage Red Sea to reflect on how cases like this are handled, especially when customers do everything right.
I’m still hopeful for a fair and reasonable resolution and would really like to see this end positively.
I recently set up my Red Sea aquarium after a long period of planning and saving. Like many people in Australia right now, I couldn’t afford to commission the system earlier due to cost-of-living pressures — so I stored everything carefully, registered the system properly, and only started it when I was financially and practically ready.
Since commissioning the tank, my ReefLED has suffered from persistent Wi-Fi connectivity issues. The light itself works, but it regularly disconnects and requires repeated manual reconnection and workarounds, which is frustrating for a premium, app-controlled product.
I’ve spent weeks working through troubleshooting, providing documentation, and finally engaging respectfully with support. While I appreciate the time people have taken, the process has been extremely stressful and, at times, made me feel mistrusted rather than supported — despite acting in good faith throughout. I felt like a child who broke everything, mildly speaking. And I'm an engineer with actuarial background.
This hobby involves live animals, significant investment, and a lot of trust in the brands we choose. I’m not posting this to attack anyone, but to share my experience and to encourage Red Sea to reflect on how cases like this are handled, especially when customers do everything right.
I’m still hopeful for a fair and reasonable resolution and would really like to see this end positively.
Last edited:
