The Giesemann Aurora V12 & LYNK App – An Absolute Scam!
This is, without a doubt, the worst purchase I have ever made. The Aurora V12 and the LYNK app are a complete and utter failure, and Giesemann’s atrocious customer service makes the situation even worse.
The app is completely broken—it won’t connect via WiFi or Bluetooth, and the only way to make adjustments is to reset and reprogram the entire system every single time. Imagine paying premium prices for a so-called “smart” lighting system that can’t even perform basic functions without a full restart. It’s beyond unacceptable—it’s a disgrace.
But the real kicker? Giesemann does not care. Their customer support is a joke—slow, dismissive, and absolutely useless. Every time you ask for help, they just pass the blame to some third party, completely ignoring the fact that their own product is fundamentally broken. No real solutions, no accountability, just excuses and deflection.
For the insane price they charge, you’d expect a flawless system with top-tier support. Instead, you get a buggy, unreliable, dysfunctional mess, paired with a company that refuses to take responsibility for the disaster they’ve created.
DO NOT BUY the Aurora V12 unless you enjoy wasting your money on a product that simply DOES NOT WORK. This is a scam, plain and simple. Giesemann should be ashamed.