Reefbreeders Photon V2+ not interfacing with Fusion

[Reeflier]

Hi, I installed the APEX interface boards into my Photon V2+ lights. I'm totally new to APEX and Fusion, but I seem to have successfully set everything up in the workshop (still a couple of weeks away from tank install) and Fusion sees the VDM module just fine. But when I plug the Photons into the VDMs the Photons individual channels just ramp up and down individually in a random pattern--as if stuck in a test mode. If I unplug the CAT 6 cables from the VDM units the lights return to off. In addition, I cannot see the Photons, nor their individual channels, in Fusion, as the installation video shows I should. Very frustrating. Any suggestions?

 

[mike550]

Hi, I installed the APEX interface boards into my Photon V2+ lights. I'm totally new to APEX and Fusion, but I seem to have successfully set everything up in the workshop (still a couple of weeks away from tank install) and Fusion sees the VDM module just fine. But when I plug the Photons into the VDMs the Photons individual channels just ramp up and down individually in a random pattern--as if stuck in a test mode. If I unplug the CAT 6 cables from the VDM units the lights return to off. In addition, I cannot see the Photons, nor their individual channels, in Fusion, as the installation video shows I should. Very frustrating. Any suggestions?

What does their tech support say?