So I’ve ordered from ReefCleaners several times in the past and always a decent experience. I like the free shipping option over $75. Well just placed a new order and have since canceled it.
John reached out and said my order was required to be shipped UPS due to quantities ordered and asked if I wanted to upgrade or cancel. Based on my understanding of his explanation, I thought I just had to substitute something else in (no more than 3 water filled bags was explained and I had 4). After asking to sub something in he further explained all my items were limited to 3 of each species max per USPS shipping even though his own website states it is “recommended more than 5” for Pitho crabs be shipped UPS and I didn’t see it at the time but same for emeralds.
I had 5 Pitho, 6 emerald (my mistake on this one), 3 Trochus Snails and 1 Tectus Snail.
Given the cost of UPS, it would make my cost the same as local so no point in ordering. So I decided to cancel. Given that his website didn’t stop me when I placed my order (as nothing was starred) I guess I feel it should go through as it doesn’t say UPS is required but reccomended. Anyway, I myself probably won’t order from them again as it just left a bad taste due to poor website labeling but if they have something you like, have at it.
Perhaps if I had a huge order, UPS may make it worth it but not currently.
John reached out and said my order was required to be shipped UPS due to quantities ordered and asked if I wanted to upgrade or cancel. Based on my understanding of his explanation, I thought I just had to substitute something else in (no more than 3 water filled bags was explained and I had 4). After asking to sub something in he further explained all my items were limited to 3 of each species max per USPS shipping even though his own website states it is “recommended more than 5” for Pitho crabs be shipped UPS and I didn’t see it at the time but same for emeralds.
I had 5 Pitho, 6 emerald (my mistake on this one), 3 Trochus Snails and 1 Tectus Snail.
Given the cost of UPS, it would make my cost the same as local so no point in ordering. So I decided to cancel. Given that his website didn’t stop me when I placed my order (as nothing was starred) I guess I feel it should go through as it doesn’t say UPS is required but reccomended. Anyway, I myself probably won’t order from them again as it just left a bad taste due to poor website labeling but if they have something you like, have at it.
Perhaps if I had a huge order, UPS may make it worth it but not currently.
