- Joined
- Dec 19, 2017
- Messages
- 180
- Reaction score
- 126
It is now just shy of a month since I ordered my MAX E 170 from saltwateraquariums.com and I still do not have a working fish tank. My tank showed up quickly (less than a week) but showed up broken.
After almost 2 weeks of working with them and getting the runaround (it's not us, it's our distributor, my guy's out sick, it's not our fault) I gave in and called Red Sea directly who hadn't even gotten all the information they needed from saltwateraquarium.com. I am now working directly through Red Sea (still haven't gotten a new tank) but saltwateraquarium.com has been no help in this process. If you want to buy a Red Sea product, buy it local, and whatever you do, do not purchase it through saltwateraquarium.com. To this date I do not have an aquarium nor has a replacement been shipped despite the expedited replacement promise on their website, nor have I been given any avenue for a refund. If the tank ever shows up I'm spending my rewardspoints through them and then switching all future orders elsewhere.
After almost 2 weeks of working with them and getting the runaround (it's not us, it's our distributor, my guy's out sick, it's not our fault) I gave in and called Red Sea directly who hadn't even gotten all the information they needed from saltwateraquarium.com. I am now working directly through Red Sea (still haven't gotten a new tank) but saltwateraquarium.com has been no help in this process. If you want to buy a Red Sea product, buy it local, and whatever you do, do not purchase it through saltwateraquarium.com. To this date I do not have an aquarium nor has a replacement been shipped despite the expedited replacement promise on their website, nor have I been given any avenue for a refund. If the tank ever shows up I'm spending my rewardspoints through them and then switching all future orders elsewhere.