SaltwaterAquarium.com shipping issues.

[KandAReefs]

I decided to order a new light and mount and they showed they had the light. I ordered it and a mount. My ordered was accepted and my credit card was charged. After 2 business days I tried to contact them by phone, text and email to find out a tracking number for my order. I got an email the following day saying my items would be shipped soon. I got a tracking number for the mount but the one for the light shows it has not even been sent. This is now 6 days from when my credit card was charged. Is this a common experience for this company? It was my first time ordering from them. And I find the lack of communication extremely frustrating.

 

[John Neuzil]

That has not been my experience. The have always shipped stuff within a few days of placing the order.

 

[Gill the 3rd]

I haven't ordered from them in a while, but I used to pretty much exclusively order from them because of how quickly they shipped and their customer service. Surprised to hear about your experience.

 

[KandAReefs]

That has not been my experience. The have always shipped stuff within a few days of placing the order.

I have only seen people say good things about them that's why I decided to give them a try.

 

[KandAReefs]

I haven't ordered from them in a while, but I used to pretty much exclusively order from them because of how quickly they shipped and their customer service. Surprised to hear about your experience.

What is frustrating is I have gotten 6 promotional emails from them but no one has replied to my emails, voicemail or texts to the numbers they provided.

 

[Dragen Fiend]

Really depends on what you buy. On average its about 2-4 days from placing an order to shipped. When I ordered my RODI on Feb 20th, it took until the 24th to ship. Arrived on the 28th.

But I've had some things take 6 days to ship. They also have multiple warehouses. So depending where that item is. The shipping time can vary.

I wouldn't be surprised if your mount is coming from a different warehouse and was ready to go. Your light likely coming from a different one and isn't ready to go.

They go by a queue when shipping orders unless its live packages. So if you want it to go faster. I usually pay extra for skipping the line lol.

 

[purpfish]

Never had any issues with them brs is just as bad if not worse

 

[Ironwill723]

Still waiting for my order as well, been over a week for some nori to get from one side of PA to the other.

 

[BancReefer]

I have about 2 SAQ orders coming a week right now with no issues. No company can give 100% perfect service all of the time. They’ll get you squared away.

 

[pgr7]

Theyre generally really quick,it may be due to the convention,I know they had people there.

 

[Gill the 3rd]

Ive had bad experiences with BRS, even before they were bought out. Never had any issues with saltwater aquarium. That being said I live in PA, about 1.5 hours from one of their main warehouses so that could be why shipping was so quick for me. If something had to come out of their west coast (Arizona if I remember correctly), it would take a few more days.

 

[John Neuzil]

What is frustrating is I have gotten 6 promotional emails from them but no one has replied to my emails, voicemail or texts to the numbers they provided.

Thats strange too. They generally have gotten back to me in a day or two but when I contact them it is through the web site contact us section.

 

[Arkayology]

They are good people to purchase from, but sometimes things happen. I had an order that took 5 days from purchase to ship, but I have made many more that shipped within two days. I would contact them using the chat box in the lower-right on the screen and ask for an update. IME they monitor the chat box closely. FWIW, saltwateraquarium.com is where I buy most of my equipment and supplies.

 

[corosato]

I have never had an issue but I wonder if being pretty big players at Reefstock Denver this past weekend caused some delays as they had a fairly robust presence there.

 

[Lavey29]

Never had an issue getting small and expensive stuff delivered. Great service there.

 

[Nor'easter Reefer]

If you use their "free shipping" it's through USPS and it's complete garbage. Every order sits in a hub for days. Had like 4 or 5 orders all do the exact same thing. No shipping u p dates for 3-5 days after ticket is created. I always say I'll splurge for better shipping but keep hoping it'll get better. They need to stop using USPS

 

[KandAReefs]

If you use their "free shipping" it's through USPS and it's complete garbage. Every order sits in a hub for days. Had like 4 or 5 orders all do the exact same thing. No shipping u p dates for 3-5 days after ticket is created. I always say I'll splurge for better shipping but keep hoping it'll get better. They need to stop using USPS

Funny thing is the mount was sent usps and I will get it today. The light shows a FedEx tracking number but no info on if it has moved at all.

 

[KandAReefs]

Just an update to the situation. I called and left a voicemail and did recently an email back saying the light would be shipped out today and it would take 2 days to receive. I'm happy with the communication at this point and I will be getting my light with minimal delay at this point now. Thank you to everyone that commented and I will likely order more from them. When your working with a replacement light that is not optimal time was important and hence the stress to know when it will be here.