Setting Up Used AI Prime

[Zakary2003]

I just bought a used AI prime 16hd off of marketplace. The seller showed me that it worked before giving it to me. We removed it from his app and I paid for it and took it home. Now I can't get it to show up in my app, on Android or IOS. I keep resetting it but nothing is working. The indicator light is alternating between blue and green which the manual says means it is unconfigured. Does anyone have any tips for getting it to work?

 

[oreo54]

I just bought a used AI prime 16hd off of marketplace. The seller showed me that it worked before giving it to me. We removed it from his app and I paid for it and took it home. Now I can't get it to show up in my app, on Android or IOS. I keep resetting it but nothing is working. The indicator light is alternating between blue and green which the manual says means it is unconfigured. Does anyone have any tips for getting it to work?

Maybe it isn't removed?
Anyways..
Instructions to try

AI-Fi Light: I bought a used light and can't add it to myAI

Overview Any AI-Fi device purchased used will need to be factory reset and removed from the previous owner's account before being configured on your myAI account. Start by contacting the prior own...

support.aquaillumination.com

As to blue/ green.

How to: Factory Reset an AI Light

Overview The instructions below will walk you through the factory reset process on AI Lights. A 32HD is pictured, but the reset process is the same for all AI Light models. (16/32/64) Steps Disc...

support.aquaillumination.com

 

[gbroadbridge]

I just bought a used AI prime 16hd off of marketplace. The seller showed me that it worked before giving it to me. We removed it from his app and I paid for it and took it home. Now I can't get it to show up in my app, on Android or IOS. I keep resetting it but nothing is working. The indicator light is alternating between blue and green which the manual says means it is unconfigured. Does anyone have any tips for getting it to work?

Download the manual

https://support.aquaillumination.com/hc/en-us/articles/4402388563479-Prime-16-Product-Manual

Factory Reset and then follow the guide

 

[Zakary2003]

I figured out the issue. It's an older model that uses AI-FI to pair, not the AI light setup under the pairing menu.