If the buyer sent the label and had their own insurance put on the package, it's on them. There's nothing you can do on your end, especially since FedEx has already confirmed it's "lost." (Quotes because theft is increasing)
It would be your issue if you made the label and insured the package yourself. Paypal will likely refund them, but if you provide the evidence that the insurance is under the buyers name, they may not.
Who knows with them.
It would be your issue if you made the label and insured the package yourself. Paypal will likely refund them, but if you provide the evidence that the insurance is under the buyers name, they may not.
Who knows with them.