That’s what I’m talking about. I think it’s unreasonable to expect perfect every time with all of the variables that play into shipping livestock.I've had things come DoA (or near only to die later) but for the most part I've had good luck with LiveAquaria.
Things I've had dead or near dead on arrival in the past year -
Purple LTA ( water was so cloudy in the bag you couldn't see the animal, died a day later)
Yellow clown goby - just straight up dead on arrival
Took pictures of dead specimens, received credit. Pretty easy.
Now, let's talk about the things that have been perfect -
2x tomato clowns
Platinum Clown
2x bangai Cardinals
Kole Tang
Yellow Coris wrasse
Galaxea Coral (FANTASTIC SPECIMEN)
branching hammers
Sanjays Galaxy
Giant Duncan's
Red cap Monti's
Blue ridge Coral
GSP
Pearl bubble Coral
Acan
And a bunch of other stuff I forgot.
So, LiveAquaria - love you guys, you're my first choice and the good outweighs the bad for sure.
My experience is also like yours where the majority is great and what isn’t has been taken care of easily per their policies.