How a package is handled isn't important?Not your issue how it was handled.
I think this, and shipping in general, is a fundamental part of how online vendors operate... kind of the point of the thread, right?
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How a package is handled isn't important?Not your issue how it was handled.
It is the vendors issue how their shipping partners handle things.How a package is handled isn't important?
I think this, and shipping in general, is a fundamental part of how online vendors operate... kind of the point of the thread, right?
"shipping partners"..... lol ...... is that lawyer speak for FedEx/UPS/USPS?It is the vendors issue how their shipping partners handle things.
How about no DOA policy. Buy at your own risk. People buy on impulse. They don't check the weather for shipping. They don't make sure someone is home to receive and acclimate right away. I'm sure I missed a couple. I'm very happy with credit. Especially from a store I frequently shop like WWC. Old school reefing didn't offer DOA anything!Hey everyone I want to share my opinion on something I’m tired of seeing.
“If coral arrives is doa , we DO NOT do refunds only “store credit”.
like what type of policy is that? I don’t think that’s fair to put you into that position where you’re stuck even if they shipped to you and it died you’re still stuck with them no matter what , if you place a coral order for a specific coral and it came doa you should have every right to get your money back not a “store credit”. What are you guys thoughts? I’m seeing a lot of online vendors doing this nonsense now almost all , it sucks , I miss old school reefin
If they do a bad job packing, why is that the buyers fault? I've received a nem with a torn foot and corals with what look like thumb prints. Why should I just be out of pocket for that?How about no DOA policy. Buy at your own risk. People buy on impulse. They don't check the weather for shipping. They don't make sure someone is home to receive and acclimate right away. I'm sure I missed a couple. I'm very happy with credit. Especially from a store I frequently shop like WWC. Old school reefing didn't offer DOA anything!
And at the end of the day it is the shippers issue to figure that out not yours. You didn’t package it you didn’t ship it you didn’t deliver it. They hired everyone in that chain of events. Heck usually the receiver can’t even file a claim with the shipping company since they have 0 contract with you.Anytime livestock is shipped, realize there is R I S K
Risk of:
Lost package
Delays
Wrong address delivery
Mishandling
temperature
Who then is the responsible party ?
You will then get the typical response from each person in the shipping process :
Lfs the coral is alive when I take possession.It's interesting how many people have decided that on-line stores should have higher standards than your LFS.
Except when a vendor lists terms and conditions for which you automatically agree to when you go through the transaction. As such, the only recourse you have is no longer patronize that vendor.And at the end of the day it is the shippers issue to figure that out not yours. You didn’t package it you didn’t ship it you didn’t deliver it. They hired everyone in that chain of events. Heck usually the receiver can’t even file a claim with the shipping company since they have 0 contract with you.
Higher standards? I've never bought something dead from an lfs and I've never left with the wrong item. Imagine if you ordered some fancy Nike high top shoes and they sent you some used flip flops and Nike told you to be happy you technically got some footwear.It's interesting how many people have decided that on-line stores should have higher standards than your LFS.
In the instance of an obvious DOA, this is a important distinction, but most DOA policies from on-line vendors are far more generous and allow for lots of ambiguity within the first 24 to 48-hours (i.e. just a picture of the DOA within that timeframe). They have to protect themselves, and do, but also are typically more generous with days worth of guarantees for survival that LFS don't give.Lfs the coral is alive when I take possession.
TaC can’t violate your rights you. They could not put in the tac that they have the right to ship you broken goods and you have to accept take it and no refunds. Or how did those “can’t leave us bad review” TOS turn out?Except when a vendor lists terms and conditions for which you automatically agree to when you go through the transaction. As such, the only recourse you have is no longer patronize that vendor.
Higher standards? I've never bought something dead from an lfs and I've never left with the wrong item. Imagine if you ordered some fancy Nike high top shoes and they sent you some used flip flops and Nike told you to be happy you technically got some footwear.
But no I'm sure Nike would apologize and quickly send out the correct item in new condition. Embracing a policy like this would keep the vendors honest and they would be more careful not to make mistakes and get the order correct the first time. And it also shows a sign of good faith to the customer that they are important to the business and they actually care about returning, happy buyers. Idk just imo..
You have much more control of what you get and how it gets home from your lfs.It's interesting how many people have decided that on-line stores should have higher standards than your LFS.
Do you really? The getting home part yeah, but it often takes 5 minutes to get a simple answer on what a species is, and then a secret handshake to get the price (specifically for coral), if the right person is even there.You have much more control of what you get and how it gets home from your lfs.
Well sounds like maybe you have had more bad experiences with lfs than online and I can see that happening too.. my experience with lfs is they are so reliant on making me as a customer happy so I will keep coming back and buying more that they are usually flexible and will work with me on most things. And the owners of the shops around here seem like they are always there to answer questions.Do you really? The getting home part yeah, but it often takes 5 minutes to get a simple answer on what a species is, and then a secret handshake to get the price (specifically for coral), if the right person is even there.
Good point, just find someone you trust.Well sounds like maybe you have had more bad experiences with lfs than online and I can see that happening too.. my experience with lfs is they are so reliant on making me as a customer happy so I will keep coming back and buying more that they are usually flexible and will work with me on most things. And the owners of the shops around here seem like they are always there to answer questions.
So idk I think in both cases it's good to find vendors you trust and stick with them whether online or not. But things are so expensive to have shipped its always disheartening to receive a box of not well coral and to be told there's not much that can be done.