I haven't heard back from anyone at Tenecor , emailed them yesterday, not sure what is going on there buy seems a lot of people on forums having same issue with emails.
Give them some time. It isn't like going through a drive through and ordering a Big Mac. From the above message it appears they have a window of 24 to 36 hours. Having received a quote recently through a glass builder I will say I waited about the same amount of time. Then again I've also had worse whereas I sent my previous custom builder a request for quote and was ghosted.
I used their portal for a quick number. That initial number should give an indication if you want to go further into the process. At least that is the route I went. I'm guessing adding some customization will change it a bit and that is what a more detailed quote is for. Trying to find a builder who will install some false walls for closed loops has been interesting to say the least...