Test A Fail on Neptune Trident

[mermaid_life]

Hi -my trident is repeatedly failing Test A and therefore does not continue to test B and C....

First Question - while I am trouble shooting this, can I ask the trident to just test B and C?

Second question - I have checked all lines and pumps for leaks and clogs. Everything is clear. Any other advice? I have reached out to neptune and waiting for their response as well but it's easter weekend so I am not expecting a quick response.

Thank you in advance for any help!

 

[vetteguy53081]

Hi -my trident is repeatedly failing Test A and therefore does not continue to test B and C....

First Question - while I am trouble shooting this, can I ask the trident to just test B and C?

Second question - I have checked all lines and pumps for leaks and clogs. Everything is clear. Any other advice? I have reached out to neptune and waiting for their response as well but it's easter weekend so I am not expecting a quick response.

Thank you in advance for any help!

You must have A completed to move to B and C- bypassing A is not an option
Often it’s clogged lines or tube inside reagent bottle fell off inside the cap
Also good videos on you tube

 

[gsb67]

Which reagent brand are you using? Neptune or ABC

 

[kindafun]

Which reagent brand are you using? Neptune or ABC

That's a great question! Trying to save a couple $$ I bought a 6 month supply of ABC, but couldn't get through them because of failing Test A. I had not had that problem before except when the reagent tubes were kinked. I sent it back to Neptune, got rid of the ABC reagents, and haven't had a problem since. It's been over a year now.