Thanks for the excellent customer service!

[Ted_C]

I recently ordered 10k pods for my 310 gallon tank which is just starting up. Algaebarn accidently mis-packed my order with 5k pods and a bottle of phyto.

I emailed them about the issue over the weekend and Frank got a new shipment out early the next week. They went above and beyond to ensure I was satisfied.

In total - for my order of 10k pods - I got:
15k pods
and accidental bottle of phyto
a bonus bag of brine nautili.

So thanks to Frank and the wonderful folks at Algaebarn for ensuring my satisifaction!

 

[CoralNerd]

I've always had a pleasant time ordering through Algae Barn also. [emoji106] [emoji106]

 

[AlgaeBarn Verified Sponsor]

I recently ordered 10k pods for my 310 gallon tank which is just starting up. Algaebarn accidently mis-packed my order with 5k pods and a bottle of phyto.

I emailed them about the issue over the weekend and Frank got a new shipment out early the next week. They went above and beyond to ensure I was satisfied.

In total - for my order of 10k pods - I got:
15k pods
and accidental bottle of phyto
a bonus bag of brine nautili.

So thanks to Frank and the wonderful folks at Algaebarn for ensuring my satisifaction!

I've always had a pleasant time ordering through Algae Barn also. [emoji106] [emoji106]

Thank you @Ted_C and @CoralNerd for the great feedback, if/ when we make a mistake we will always make it right 150% for the customer. Thanks again for sharing this here!

 

[revhtree Verified Admin]

Please also leave your review here: http://www.reef2reef.com/showcase/category/saltwater-aquarium-stores.5/

Thanks.