Thought I had a Trident

Discussion in 'Bulk Reef Supply' started by Demonic, Jun 5, 2019.

  1. Sleepydoc

    Sleepydoc Well-Known Member

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    Thanks for chiming in, Ryan. Retail customer service is not easy to manage and FWIW, I think you guys do an awesome job 99.99% of the time. I was in picking up an order once and the receptionist hung up the phone and shook his head as I walked in. Evidently someone was angry because the had ordered standard shipping and the order got there early, in 2 days! You can’t win! It’s interesting to get a bit of the background, behind the scenes information on how systems work; often, as was the case here, there are many pieces at play that aren’t immediately evident.

    As for Neptune, we don’t know what’s happening behind the scenes there, either. It’s safe to say that they have a vested interest in selling as many units as possible, and unnecessarily delaying or slowing the release does not help them in any way. They may well have run into QC or manufacturing issues from their supplier requiring them to do additional QC checks or calibration at their headquarters before selling them, or maybe, as someone mentioned above, there were unexpected tariffs that would have increased the price, so by doing the calibrations here they could avoid the price hike. Who knows? I wouldn’t call the hype excessive - they announced the product and were excited and talking it up like any company would. Since then it was remarkably quiet until right before they released it. I’m interested to hear how others think they should have handled the release.
     
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  2. Ryanbrs

    Ryanbrs Well-Known Member R2R Supporter Platinum Sponsor

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    Thanks for the kind words :)
     
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  3. MnFish1

    MnFish1 Valuable Member R2R Supporter Partner Member 2019 Build Thread Contributor

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    It is a machine. It is a machine that measures things we can already do. It is a machine that we can wait for. For everyone grumping about Neptunek BRS, Marine Depot etc etc etc - watch your evening local news.. If thats not good enough watch the national news. This is such a minuscule issue that... well I won't say it. @Demonic - I dont know the complete specifics - but - I would say you deserve better. But watch the news. Or request something from BRS.

    @Ryanbrs thanks for your response - and thanks for running a fair company. (@Demonic - not a criticism - I dont know the specifics) - I do know that BRS is a great company...
     
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  4. Demonic

    Demonic Love Change R2R Supporter Build Thread Contributor

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    You are correct, they are a great company. My opinion was to as this was handled. To me that doesnt reflect on the company as a whole just this instance. I really need to stay off the forums, I tend to say more than I should.
    I will continue to order from BRS, actually ordered a 15 gal IM ATO container today from them.

    @Ryanbrs
    @Bulk Reef Supply
    I'm really sorry this got out of hand. I sometimes let my anger get the best of me. I think my expectations are sometimes to high and proceed to yelling, you can def thank the military for that, and it never left.

    Again I apologize and thanks again for what you do for us, even if sometimes we (me) act this way.
     
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  5. MnFish1

    MnFish1 Valuable Member R2R Supporter Partner Member 2019 Build Thread Contributor

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    @Demonic. I just want to hear how your trident installation went..... Hopefully well:)
     
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  6. saf1

    saf1 Valuable Member R2R Supporter

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    I still blame it on being stationed in Minot!!!!

    J/K.
     
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  7. Fiesty

    Fiesty Active Member

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    We may need to swap screennames if u keep this up!!!!! Haha. Im supposed to be the "fiesty" one!
     
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  8. Fiesty

    Fiesty Active Member

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    And i just have to say it finally ......... if u hadnt changed the shipping to "rush it" u would have probably got it a day or two sooner! Haha. Pretty much sums up my last few days, months, or even years of learning! The good thing about your post is it shows what a great company BRS is. At the level of orders they ship out there is going to be some unhappy customers no matter whos fault it is. And usually its a culmination of many factors like here. The fact is they have kept u as a customer and have taken stepa to turn a negative situation around makes me feel comfortable ordering from them in future. And your thread shows this progession well. Many modern companies could learn from this.
     
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  9. Brett S

    Brett S Active Member

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    @Demonic did it arrive? Is it everything you hoped and dreamed it would be? We’re all holding our breath waiting for an update :)
     
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  10. Demonic

    Demonic Love Change R2R Supporter Build Thread Contributor

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    It got in pretty late last night but it did come in. Work today and then the lake so put on hold for a while
     
  11. Fiesty

    Fiesty Active Member

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    Hurry up to wait huh? At least the packaging is pretty to look at sitting on the dinning room table......... HaHa They r really easy to set up and just takes a few minutes. Get it set up and then u can watch results while at the lake and let it get broke in! Thats what i did. :) Then u can calibrate it later when have more time.
     
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  12. saf1

    saf1 Valuable Member R2R Supporter

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    This actually makes a lot of sense. Especially since it isn't going to be controlling anything or make change. It is simply collecting data.

    Good suggestion.
     
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  13. Fiesty

    Fiesty Active Member

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    That why u get one in the first place ........ so u spend more time at the lake (or ?) wit no worries. Right?
    20190523_164114.jpg 20190523_164142.jpg
     
  14. Demonic

    Demonic Love Change R2R Supporter Build Thread Contributor

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    Oh man yes, I cant wait to get the boat out. I live in the great white north, so its usually a little later than most. Is that a magma grill you have there? I want to mount one on the back, just haven't pulled the trigger.

    Its our first weekend out this year so I still have to de-winterize the camper and hook up everything.

    I mostly got one because I go TDY for work for long periods. I leave in July, so I want it set up before that. Priority right now is family time, well that and a little golf today after work.
     
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  15. Brett S

    Brett S Active Member

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    Having set one up earlier this week I can confirm that it really is a super quick and simple process. As long as you have a place to put it and you don’t have to spend time making space it really can be out of the box and connected and running in less than 15 minutes.
     
  16. Fiesty

    Fiesty Active Member

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    Yes on the grill brand and its hooked into rod holder mount. Works great that way and gets used a ton! Even cost slightly less $$$ than a Trident! Summer kicked off early here this year on west coast. Been in the mid 90's last few days. Definitely family time important and why i want my tank to run as easily as possible and not have to worry about it while off doing other things this summer. Yes this automation is not necessary for a nice tank. But it does allow having a nice tank while out enjoying other hobbies as well and spending time with the fam. Sounds like u in same "boat" as me lol
     
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  17. saf1

    saf1 Valuable Member R2R Supporter

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    Very pretty. The reason why I don't own a boat is because we could never decide on one. My wife loves to water ski, I love the ocean and scuba dive. Never could find a boat that did suited both of our interests. To complicate matters I grew up on ocean boats and sailing while she lakes.

    Beautiful up your way and that looked like a great day to be out.
     
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  18. Demonic

    Demonic Love Change R2R Supporter Build Thread Contributor

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    I wish I was "in the same boat" lol. But yeah, it looks like you enjoy some of the same things as I do.

    What kind of boat is that? Looks like a nice cruiser
    I have a Yamaha Ar240. My boat is out of place for this area as most have fishing boats.
     
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  19. Fiesty

    Fiesty Active Member

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    I have a Sea Ray 310. Your Yamaha is a very nice boat. If i didn't need a boat i could stay on for weekend's Id love to have one like yours. Mine is a little more work to haul down the road but i still manage it. With boats, u just need a couple different ones for each use! Kind of like fish tanks! Lol
    FB_IMG_1479542201954.jpg
     
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  20. lbacha

    lbacha Valuable Member R2R Supporter Build Thread Contributor

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    Looks like this conversation took a nice turn lol.

    Here is my summer hobby
    [​IMG]
    [​IMG]
     
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